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        (970) 461-5078Visit WebsiteMap & Directions2305 E 13th StLoveland, CO 80537Write a Review

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        shellyd03

        05/05/2008

        Overall
        Terrible Service

        My husband and I stopped in on Sunday, May 4th around 1:00 pm. We ordered a hot fudge shake and a route 44 cherry lime-aid. After 20 minutes and people getting their orders that pulled in after us, we pushed the call button to see if our order was lost. My husband pushed the call button 3 times over the next 5 minutes with NO answer. We left!



        When I got home I looked up the store address and phone number. I called 6 times (with the phone ringing about 20 times each and then disconnecting me) before someone answered. I asked the young man that answered the phone if I could speak to the manager. His response was, and I quote, "lady, can you call back - we are busy". I replied no, and I would like to talk to the manager. He again said, we are busy. I told him I was pissed and needed to speak to the manager. He finally told me they had no manager there and if I would call back in 2 hours someone might be there.



        Today, I have called again several times and no one picks up the phone. It is now 2:30 pm (lunch rush hour should be over) no response.



        I can understand a mistake and the order being misplaced. It really isn't even about the order at this point. It is about the absolute worse customer service I have had, ever!



        Should you have a response, my e-mail address is shellydraz@aol.com



        Shelly

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        Details

        Phone: (970) 461-5078

        Address: 2305 E 13th St, Loveland, CO 80537

        Website: https://locations.sonicdrivein.com/co/loveland/2305-east-13th-street.html

        More Info

        General Info
        SONIC Drive-Ins and drive-thrus are open! Enjoy SONIC Drive-In from the comfort and safety of your car. Plus, the SONIC App offers contactless ordering and payment using your smartphone, along with exclusive deals and rewards. Place your order in the app, check in with your stall number, and watch your order's progress on the menu's digital screen! Additionally, many Drive-Ins offer delivery - check your favorite delivery provider to see if your local SONIC Drive-In delivers. For more information on how SONIC is addressing COVID-19, please visit sonicdrivein.com/ourcommitment.SONIC Drive-Ins and drive-thrus are open! Enjoy SONIC Drive-In from the comfort and safety of your car. Plus, the SONIC App offers contactless ordering and payment using your smartphone, along with exclusive deals and rewards. Place your order in the app, check in with your stall number, and watch your order's progress on the menu's digital screen! Additionally, many Drive-Ins offer delivery - check your favorite delivery provider to see if your local SONIC Drive-In delivers. For more information on how SONIC is addressing COVID-19, please visit sonicdrivein.com/ourcommitment.
        Email
        Extra Phones

        Phone: (970) 461-3168

        TollFree: (866) 657-6642

        Payment method
        android pay, apple pay, company card, amex, discover, master card, visa, check, all major credit cards, cash, debit
        Price Range
        $
        Other Link

        https://locations.sonicdrivein.com/co/loveland/2305-east-13th-street.html

        Categories
        Fast Food Restaurants, American Restaurants, Hamburgers & Hot Dogs, Hot Dog Stands & Restaurants, Restaurants, Take Out Restaurants
        Other Information

        Cuisines: Burgers, American, Take Out, Hot Dogs, Fast Food

        Wi-Fi: No

        Bike Parking: Yes

        Attire: Casual

        Good For Family: Yes

        Takes Reservations: No

        Outdoor Seating: Yes

        Price Range : Below Average

        Good for Kids: Yes

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