285 E 29th St Ste B, Loveland, CO 80538
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01/26/2012Provided by Citysearch -
This is my favorite gun store that I have visited over the past 20 years!!!! The staff should all be commended on their knowledge and level of customer service!
After moving to Loveland a few years ago, I had not found a shop that I enjoyed going to. A friend had told me to go check out Jensens Arms. He had warned me that some of the guys that worked there could be a little grumpy with the customers, but said the selection was AMAZING. So i checked it out. He was correct, the customer service was a little short and direct like most of the big gun stores i had found in Arizona.
I think that this element was sniffed out by management and has since been changed. over the past few years i have purchased many different things from this store and have found that the customer servise is TOP NOTCH. I am glad that there is a store out there that can have some great success and still learn and adapt to the challenges that they face!
Thanks for being there guys ! And keep up the GREAT work!
12/12/2011Provided by Citysearch -
First and foremost I have bought from Jensen's before because of their vast selection, but never will again. Very few times have I went in and had what I would consider a good shopping experience. Getting someone to help you is usually a hassle, then if you do get some help they're rude. I went in today just to look for a rather unpopular caliber handgun and when I asked about it they acted like I was a moron for looking for it. ""It doesn't sell, we've never had one and never will"" then went onto the next customer. I didn't even get the chance to ask them if they could/would order it in for me. This is not the way to keep returning customers coming back.
11/10/2011Provided by Citysearch -
This is simply the best gun store in Northern Colorado. I went in there for the first time a couple of years ago with no experience at all with guns. I was treated great and Bob and his team have taken the time to teach me a lot - even when the store is packed - about guns. As far as I'm concerned, that's top customer service.
Do you have to wait some times for a sales person? Yes, it's a busy shop. But why complain? You're in a gun store, not waiting in line at the DMV. Any time I have an excuse to stay in a gun store longer is OK with me.
Over the 2 years I've bought traded guns and even returned a shotgun I bought there because it didn't fit quite right. No complaints. Happy to take it back. Try that at some other stores.
They have the best prices too, beating other stores by a mile. And no matter what, I always felt I was getting a fair deal and that no one was trying to get me to buy something i didn't need or want.
I can't even understand some of the complaints I've read in these reviews. What do Bob's political views have to do with anything? It's not like he's handing out pamphlets and standing on a soap box. And does it really surprise anyone that a gun store owner has a conservative political stance?
Keep up the good work is what I say to this shop.
09/29/2011Provided by Citysearch -
I have been to this store over 20 times and have brought family members and friends as well as bought a few firearms from them and we can honestly say it was one of the very best Customer experiences I have ever had, and My friends had loved ever second, plus you can Not Beat Their Prices.
I will always Buy from this store, they have just about everything you need, Please go there and check it out and got an excellent price on the Mossberg 500 other wise known as The Persuader...
Please keep up the Excellent Work you have been doing...Thanks again Ed
09/13/2011Provided by Citysearch -
I dont know who the guy is who said "" Who we are politically, occupationally, etc. when we go in there really doesn't matter"" but I bet he is either Bob himself or one of his employees. I have been there many times and know several police officers who go there as well. They all say the same thing. How can he be in business with such poor customer service and political views? (yes, I have seen it and heard it first hand) The answer we all come up with? He has the best selection and prices. So, we go there, buy our stuff and get out.
I have had my mix of experiences with Bob and his employees. Some treat you like you're an idiot, some act like they just dont care. Other times I get good service from someone who is willing to answer your questions and chat it up. It's a mixed bag. I always get the feeling that they are looking down at you, like they feel superior. You want to ask a simple question? Dont bother. Nine times out of ten, they will make you feel like a moron.
Yet, I still go there, shopping for deals, buying ammo. I guess I do it because I am there for a few minutes, then leave. I'm not working or living with them so who cares. It's just a shame how they treat you.
08/27/2011Provided by Citysearch -
Whether you are military or civilian, man or woman, Bob Jensen runs one hell of an operation in Colorado. Who we are politically, occupationally, etc. when we go in there really doesn't matter. And when you go in there, yes, the products may be the most important thing on your mind. But really, after learning most guns are sold at cost, just how good the employees can be to you, and how there is a lifetime of gear to work up to, the most valuable thing about this shop is that it keeps you coming back. Of all the reviews talking about busy employees and irate personalities, I can only shrug. Its retail, but its a friggin' gunshop people! Keep your $hit together? I mean, look, the owner is on the floor or a few feet away in the back processing mountains of paperwork six or seven days a week, from the time the store opens until after it closes. Bob has devoted his life to this shop - and it shows. The least we can do as customers in a shop this busy is be patient. They are not there every day to screw over the public. So please remove the poles of righteousness from your a$$e$ and head up to Loveland.
08/20/2011Provided by Citysearch -
I have been to Jensen Arms many of times. so mush that i really dont remember my first time going there. for the past 4 - 5 years i have been making frequent stops there and spending up to 2-3 hours in there. i am not local so i get my dose of the store while im there. i am on a military special tactics team, so i know quite a bit about gear and firearms. when i go in there i can really relate to all the workers in there and we share stories back and forth and kind of pick on each other about the being in different branches of the service. all though, i know they do not do it on purpose but sometimes i almost fill stupid when i talk to them about guns. only because they are so knowledgable about firearms. they aren't dicks or anything and its always a learning experience when i go in there. these people are very proffessional though. on busy days i have noticed they give care to each and everyone of there customers some at least 3 at a time. what you must understand for those who are writing bad reviews is that there are two different types of people in this world. you have your sheeps and your sheep dogs. your sheeps are those people who follow and are timid and closed minded and cant make descisions and also take critisism very hard. your sheep dogs are those people who lead the heard and are open minded and make descisions and aren't afraid to speak there mind also know as A type personalities. these guys are'nt afraid to speak there mind and give critisism and take it. they know how too. if you go in there closed minded and timid and a liberal you shouldnt be in there anyway. they will eat you alive, i would. its like a vegetarian going in to a buther shop theres no reason for it. what i am saying is even if you dont have any idea about guns, but you go into this open minded wanting to at least learn and take everything in. and jsut play with a something. they will be more than happy to teach you, show you whats new, sell you something if wanting to buy. they do have some of the best prices there and top of the line weapons. there acssessories are unlimited and maybe not always in stock but they do get everything reasonably fast. they are always willing to work with you and are outstanding people. just talk to them and remember keep an open mind and dont act like you know everything!
like i said when i am in there i spend hours and they dont mind. they like to see there customers happy even if it is just getting a big smile on your face when you walk into there store.
07/27/2011Provided by Citysearch -
I went here for the first time a couple of weeks ago, knowing nothing about guns, ready to purchase my first. I'd been to Bass Pro a few times looking for archery and fishing gear for myself, and was promptly ignored - I was there for 10 minutes each time and no one came over to help me, because they were too busy walking past me to help the male customer that just arrived.
So I wasn't sure what to expect from Jensen's. But when I went up to the counter, a salesman walked right up and asked how he could help, and took a lot of time answering all my newbie questions and figuring out exactly the right gun for my needs and skill level. It also turned out to be the least expensive rifle there, so no trying to sell the customer on more expensive stuff just to make a buck. I went back there a week later and got the same great service from another salesman. Even the clerks at the checkout counter were friendly and helpful. I know there are bad reviews here, but I found them to be very helpful and patient and the prices are great. As a woman, I really appreciate being treated well at stores that are typically thought of as ""guy"" stores, and I'll gladly drive up to Loveland for this store.
07/14/2011Provided by Citysearch -
Imagine three rock climbers all dressed in tank tops and flip flops deciding to go purchase their first firearms. This was the scenario one day as we made our way to Jensen Arms. I had fired maybe 10 rounds ever and was a bit intimidated by the idea of buying a firearm. After all there are so many different types.....I would have hours worth of questions for the sales staff! The Jensen Arms staff was up to the challenge. We were greeted with authentic interest by the staff. They questioned us heavily in order to find out which type of fire arm would suite each of our individual interest. I won't go on and on but the reality of this experience can be summed up by this.......I went down there to get a knife and support my buddy who had a specific fire arm in mind for purchase. I left the store with a very nice hand gun and a 1000 rounds. If you are thinking about buying a fire arm there is only one place to go. I would like to add that most people get what they put out....so show up there, smile and have fun cause that place rocks!
06/27/2011Provided by Citysearch -
Reading the reviews, I was ready to tuck and roll away from this place. BUT, since it was so close to my home, I decided to head up. I was a first time gun buyer, a liberal, and quite frankly - ignorant of specifics of mechanics inside the guns. I knew only what i needed to be spending on a model that interested me - AFTER internet research and making a mistake or two along the way. Number one: their prices are AWESOME. Number two: I successfully returned a firearm to Gander Mountain - whom are essentially utter morons and WAY overpriced. I took the same money and upgraded to a great chase and optics, bipod, etc. for just about 100 dollars more than I would have spent on just a naked M&P 15 chase from Gander (went for nice Rock River 20 inch 5.56). Number three: they recognized I was liberal (birkenstocks) but I was legitimately interested in getting to know ""my"" weapon. Several staff members took the time to rehearse gun care, caliber and ammo information - down to the point of practicing tactical stepping and posturing, mounting the optics, and giving me tips on dialing in my gear. Dang! My wife was with me, and we decided on a nice 1943 Mosin for her. They did not make fun of us or turn away if we had questions - they were especially respectful to her and did not treat her any differently than they would have me. FURTHER, during my returning of the firearm, a representative of Jensen's referred me a competitor in Denver to price match my mistake at Gander. Quite frankly, these guys (and girls) are what you make of them - if you walk in with a dikhead attitude, that is what you get back. If you are honestly looking to understand any item in their inventory, let them know flat out you do not know what you are doing. I guarantee, even if you think you know EVERYTHING about a particular firearm, I can assure these guys have some things to add - this will only defeat your ego for a bit, but not everyone is ready to learn something new; most of these guys are Navy Seals, Special Ops, etc. The sniper in there is the sweetest guy imaginable - especially since he knows he can take you out from a mile. Picking up a Sig 226 tactical next month. Again, dam(n) fine staff if you just show some humility and respect. Jensen's Arms deserves the Front Range's business.