I busted the LCD screen on my Samsung Galaxy Note 2. Cell Phone Doctor did a great job repairing the screen. On their website it says, "Some of the most common problems we see are water damage issues and cracked screens. We can solve both of these issues quickly. In fact, if you drop your phone off to us by 3 PM, we'll have it fixed and ready to go by 5 PM the next day." But when I went into the store they had me sign a form that said that I recognized that they do NOT guarantee that I'd get my phone back the next day even though I dropped it off at 10am, the moment they opened the store; so their policy seems to be different than what their site claims. And in fact my phone was not done by 5pm the next day, so I had to wait another 24 hours. Because of this discrepancy between their advertising and their actual policy I will only rate this place with 4 stars. But, other than this inconvenience, the fix was done perfectly. The price was slightly higher than I had seen at the kiosk deal in the mall, but they can take up to 2 weeks. So overall, I would definitely recommend this place over the kiosk. My repair was done in January, 2015.
I am a subscriber to Boost Mobile (the Prepaid Nextel [now Sprint]). I had visited the Boost Mobile store at 3415 Bardstown Road to get a question about my account resolved. The staff at the Boost Mobile store was very rude and could not get my issue resolved. Dismayed, I walked to the Sprint Store down the street at 3333 Bardstown Road across from McDonald's to try my luck there because Nextel and Boost are owned by Sprint. The manager was the person who assisted me with my questions and was very helpful and got my issue resolved! I highly recommend this store to all Sprint, Boost Mobile, and Virgin Mobile subscribers to take care of your account needs! 5 Stars, what more can I say?
This place is awesome. Cam and Ben are really fun and talkative. My phone was broken and I went in there, head about them from a friend. They laid out all of my options and seemed very honest. My HTC Captivate was repaired in under an hour and looked like brand new!. They were cheaper than Cell Phone Doctor and had it done in an hour rather than the 5 day quote time from them. Will recommend to all of my friends.