First, what is the reason for including reviews that have absolutely nothing to do with Lenscrafters? My experiences at Lenscrafters at Oxmoor have been great, from the doctors next door to the retail associates to the selection. I always go back in to get the nose pieces or ear pieces fiddled with because i end up knocking them off kilter and am greeted pleasantly and professionally. I just wish the ones I like were less expensive. I do use my AAA card for a nice discount.