Sam Swope Chrylser Jeep Dodge Ram
5311 Dixie Hwy, Louisville, KY 40216
Phone: (502) 584-5337
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Bait and Switch operation. Went to Sam Swope because they had a mini-van listed at $3782. Liked it but it ran a little rough so we had a mechanic look at it and point out problems. Went back to negotiate and they told us that $3782 is the INTERNET price, not the actual CAR LOT STICKER PRICE. What? The car lot sticker price was $5200. So they start our negotiations with "you already got a deal" off the "sticker price." Then they bump you back to the sticker price with a $500 "car prep fee" and a $400 "processing fee". What? We were not even getting a loan, it was to be a cash deal.....so we asked what is a processing fee and he said it was for "the guys upstairs" that process the deals. $400 to take our cash and for us to fill out a form to register the car?? So then our salesman puts a piece of paper in front of us & tells us to put our offer, so I put $3000 cash. He takes it back to "the wizard behind the curtain" and comes back with "$4400 bottom line but thank you for your offer" written on it. I just picked up my purse and started to walk out and Bridgette came out and said "they had too much money sunk into the car" to accept any lower.
BAIT & SWITCH....I don't like it! RUDE negotiations with a piece of paper being handed to you and going to someone you can't see or talk to.