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Grate Balls Afire

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Business Details



in Business


Regular Hours

Hurstbourne Acres, East Louisville
Stoves-Wood, Coal, Pellet, Etc-Retail, Range & Oven Dealers, Fireplaces

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We went there to get a price on getting a fireplace installed and they were supposed to email me the price... its been three weeks. I guess they don't need the business. So I will take it else where.

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Indiana Josh
Worst Company I have ever dealt with

This is my worse experience with a company. They originally took four trips to install the fireplace. During that time, they got black spray paint on my cealing. They sanded down the texture of my textured cealing to cover it up. They cut a whole too big in the cealing that required a larger flashing. They acted like it was my fault when I complained about black paint on my cealing! The chimney was crocked on the roo... view more

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Just what I wanted

I had Grate Balls Afire install a vent free gas set that looked like a coal burning fireplace in my home. There have been a few cool evenings and mornings when I have been able to turn it on. It is just so cozy. I now feel like I really have a fireplace. The people at Grate Balls Afire were great to work with and did what they said they would do at the price they quoted. I got just what I wanted‎

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I don't usually write reviews but after reading some of these I had to voice my thoughts. I just have to tell you I love my gas logs (double sided)! I use them hours and hours on end this winter and savored every minute, After being afraid that they'd look fake and send my gas bill soaring. I am thrilled to say they look beautiful and my bills have been identical to last year despite this awful deep-freeze. My whole ... view more

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Poor customer service

After already writing complaints to Angie's List and the BBB about this ""business"" I'm pretty worn out but I'll vent once more! Purchased fireplace insert about 5 to 7 yrs ago from GBA. Made appts every year afterwards for annual service and initially they showed up in a timely manner. Recent years have had a lot of trouble arranging an appt. (excuses from ""we just got back from Florida so I'll have to call yo... view more

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Very bad experience

Bought a Jotul wood stove from these folks - terrible interaction. Extremely rude when I called with questions. No help with installing to code, marked up my wood floor. Woudl never go back.

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They know their stuff

I was looking for a wood stove and went to several local places. I was highly impressed with the knowledge of the people. The salesperson explained how the different stoves worked and took the time to ensure we got everything we needed. When it was time for the install, the installer put it in like clockwork. The installer once again took the time to go over everthing from the type of wood to burn, to how to control ... view more

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Worst customer service ever!!!

This was quite possibly the worst customer service I have ever experienced. While attempting to pick up a log grate for my father (who I made the mistake of recommending this company to) I was accused of attempting to get something for nothing as an answer to my question as to whether it was included in the amount already paid or not. After trying to explain to her that I merely was trying to clear up whether it ha... view more

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Very Bad Service!!!

Bought a grill from them that was supposed to have a 5 year warranty. I have had the grill for 2.5 years. In that time I have had to replace the grates 3 times, each time I have to hound them for weeks to get a replacement. In the latest and final straw, burners broke apart in to two pieces. I have been trying to get them to replace obviously defective burners for over 4 weeks now with no luck. It is obvious the... view more

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Grate Balls Afire

1850 S Hurstbourne Pkwy Ste 138LouisvilleKY 40220

(502) 499-2330

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Grate Balls Afire

1850 S Hurstbourne Pkwy Ste 138LouisvilleKY 40220

(502) 499-2330

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