It was my first time visit to this particular Fantastic Sams, needless to say I was very disappointed in their service. At first I had doubts about this Fantastic Sams because of their location connecting to Kroger's, but after receiving the worst service ever I'm starting to question if my doubts were true. I had my hair colored there and my stylist (I won't mention) did my hair for me. While I was looking through the color hair book or whatever my stylist kept mentioning about some additional colors and persuaded me to add another color in additional to the color I picked so it will "popped" out more. Being naive and willing I let my stylist choose my colors because I thought she'd knew what she was doing so I thought to myself, what the heck. When she was applying color to my hair it started to burn and I told her that myself several times, then when she thought I was making a big deal out of it she said loudly, that 'it wasn't her fault' and that 'there's not much of anything' she can do about it except to take it out. I didn't want to take the color out being 6 minutes into it so I toughened up and accepted the pain, luckily another stylist suggested a different method to my stylist and the irritation went away. While she was done coloring my hair she set a timer for me to wait so she could wash the dye away, it was supposed to be 20 mins. only then did she washed the dye off of my hair when I waited for 28 mins. and yes I've gotten tracked but she was either in a different room or else where. Then when I wanted my hair cut a certain way, she just looked at me sorta funny and suggested a different style for me and talked me into it. Then again I was careless so I did whatever my stylist wanted to do to my hair because I thought she knew right, I only picked out how long it was going to cut though. I'm satisfy with my hair length now, I'm just unsatisfied with how sloppy and choppy my layers looked and my bangs. Maybe this will only be my last visit ever at this Fantastic Sams.