I've rented through this location for a couple of years. The staff are always very friendly and I'm usually in and out. The only complaint I have is that the last two times that I have rented I wasn't so happy about the type of vehicle that I received. Reserving a car hasn't quite worked out for me. The last time I reserved an Intermediate car. The morning that I was to pick the car up I received a phone call from Enterprise at 7:30 AM to inform me that a vehicle would not be ready until 9:00 AM. My trip was to New Orleans and I needed my vehicle as soon as possible but there wasn't much I could do about that. When I got there at 9 AM there still wasn't a vehicle available. After approximately a half hour wait I was given a Van. I will probably never bother to reserve a vehicle again since I don't see the advantage.
24 Hours Service
- Extra Phones:
Phone: (502) 493-8215
TollFree: (888) 296-0012
TollFree: (800) 257-1136
- Pick Ups
- Advantage, Alamo, Budget, Dollar, Enterprise, Hertz, National, Payless, Thrifty, We'll Pick You Up
- Payment method:
- amex, discover, master card, visa, debit
- Hunnington Place
- Hurstbourne Acres, East Louisville
- Van Rental & Leasing, Car Rental, Truck Rental
Enterprise is a great place to rent a car. We went and got a car and within 15 minutes we were out the door with the rental. Justin at the Hurstbourne Parkway location is amazing, he was so helpful and very informative. He helped us to have a really great experience.
Buyer beware! Google search for other horrible reviews, I am not alone. Be aware once you give them your credit card even if another insurance company is paying for the rental they are still going to hit you with charges. I have wasted endless hours fighting with my CC company to get them reversed and its not looking good. Very unethical business here!