El Nopel Family Mexican Restaurant
5444 New Cut Rd, Louisville, KY 40214
Phone: (502) 893-9881
Cuisines: Family Style, Mexican, Latin American
Alcohol: Full Bar
Takes Reservations: Yes
Outdoor Seating: No
Price Range : Average
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It is true that they charge way too much for condiments. I almost choked when I got my bill and was charged $3.50 for a side of guacamole that my daughter ate about a teaspoon out of. And yes, it is true that they don't care to hear your complaints about the charges. Condiments used to be free with your meal and with some meals they are served on the plate (will never understand their system). I have also eaten at other El Nopel locations and they DO charge for extras as well. When this happened to me with the guacamole, I just tipped $3.50 less than he charged me LOL. I Two can play at any game ;). I would never stop eating there because the fact of the matter is that this restaurant is EXCELLENT. I have never had anything that was less than delicious. The service is wonderful and you never wait very long for your food no matter how busy they are. They also have half off deals on a regular basis which makes eating there quite a bargain. This is my favorite mexican restaurant!
06/25/2010Provided by Citysearch -
Food can be ok but not as ordered or what the menu stated, Don't ask for a little of any thing. I ask for a small amount of sauce to drizzel on my food and was charged $1.00. Another time ask for extra cheese and was charged $3.50. Also charge for sour cream that was forgotten on my food. When I rechecked the menu. Tried to talk to the manager and that was a JOKE. First of all couldn't read the check he had to get the server, Next he knows I go there often. Never complained before. But when the check seem to be incorrect. He came up with excuses. Well we have to charge. I eat at other Nopal's and they don't charge. They want your business. My normal check is $50 dollars and I eat out 3-4 time a week. When he didn't try to resolve it I told him I wasn't coming back to the restaurant. He could care less. So that is why I am writing this, By the way ordered The steak medum came out well done and tuff. I go to the Nopel on Fern Valley and this never happen also on Westport, Watch out for this one check you check total on New Cut Road,