I've been going to Bearno's on Westport rd. ever since I was a little girl. I practically grew up there. I have NEVER had any problems with the establishment. They make delicious pizza and their employees are extremely personable. While the restaurant's decor may need a tiny bit of help in the modernization process, that's the only complaint I can even fathom when pressed for one. Keep in mind though that if you just want edible pizza, and fast, you might want to venture else where. Bearno's is more expensive than other pizza places. i.e: PapaJohns, and they always have a 45 minute delivery time. As for the previous review it's unfortunate that they seem to have had that experience. The restaurant does have an A rating though... I will not let that sway my previous, positive experiences with the restaurant however. It's simple, best pizza in Louisville: Bearno's.