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3618 Mall Rd, Louisville, KY 40218
Near South Side and West Buechel
Serving the Louisville,KY area
ACUVUE, Perry Ellis, Ray-Ban
This place is an absolute nightmare to deal with! They got me in the door with their 3 years of eye exams for $99 membership club, but the deal is a scam. You will get your eye exam, then they will "highly recommend" you get eyeglasses along with your contacts. When they "highly recommend" it they will not sell you contacts without also purchasing eyeglasses. It took me a while to figure it out, and they honestly had me believing there may be something wrong with my eyes, but all it is with the doctor "highly recommending" glasses is a scam. At this point I still have not been able to order contact lenses because I am refusing to purchase glasses and am honestly considering a lawsuit..As the other person said the customer service is awful. The people in reception are a bunch of "chatty Cathy's", the doctor's are nice but fully in on the whole scam of the place. I wouldnt recommend this place to anyone, they should be shut down for what they do.
This is the worst experience I have ever had. I went here to get a contact lens eye exam and new contact lenses because my vision has got worse and I need better contacts badly. I paid $99 for their eye care club deal. I received a call that my order was ready for pickup and went there to pick it up. I was told I would not be allowed to pick it up because the doctor needed to see them on me. I asked when the doctor would be back so I could get my lenses and was told the doctor would not be there the rest of the week. I asked if there was another location I could pick them up at or have a doctor look at them and I was told no other location would have a doctor all week except for the location in another state out of the city. The employees there would not let me get a word in or ask questions but rather kept interrupting me and trying to talk over me which was rude considering I was trying to simply ask a question and I was not being rude with them. I called the other office which I found did have a doctor in that week before friday, so obviously they gave me wrong info. I was told that I need to wait for my original location to give me my contacts because apparently no location has trial pairs in stock. I have been walking around for 2 weeks now with bad vision because I cannot get them to give me my lenses. I can't even get my prescription because they will not give it to me till the doctor okays it. I paid for a eye exam...should I be given the prescription after my exam?! This place is awful, their employees are rude and they do not care about serving their customers in a timely manner. As well as a lack of doctors to actually see the patients. I will get my prescription and I will not be back. What a waste of money and time. I see why they are cheaper...cause their service is horrible.
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