I can only speak for my personal experience with ITech Solutions, but I will say that it was a very good experience that I had when dealing with the two brothers who work at the store. I took my Samsung Galaxy S2 into the store to see how much it would cost and how long it would take to get my phone repaired. The phone had quit charging; slowly shorting out and eventually would not turn on. ITech quoted me a price, which did not include a ‘diagnosis fee’ and told me they could repair my phone the same day. Instead of jumping on the offer, I still went ahead and took my phone to another repair company on Shelbyville road to compare what would the better deal and to ensure I did not spend unnecessary money. This company told me that in order to ‘doctor’ my phone, there would be a $35 diagnosis fee regardless of if I use them to fix the phone, and then it would take a day before they could diagnose the problem, much less to fix the problem that is identified. If I remember correctly, they did not do the repairs at their store as ITech did. It was an easy choice, and I decided to take my phone back to ITech Solutions. ITech was able to replace the charging port the same day, and my entire experience was excellent from start to finish. I truly feel that the two associates were looking out for my best interests. I showed a strong interest in another phone while there, but I was told that it would still be my best option to have my Galaxy S2 repaired instead of me buying a new phone. They told me that I would save money and would still end up with a better phone than the one I was going to buy. The extra expense just was not necessary A few days later I went back into the store and bought a battery from ITech and once again both brothers were very personable and helpful, and both remembered me and my situation in great detail. They made me feel as if I was a longtime customer that had been coming there fore years. Both gentlemen seem to be genuine, caring, and honest, as one could expect from a good business that provides honest service.
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I am a little late at posting this. I have a POSH phone that my child broke the charging port to and I called around to find a fix for it.. I called a few places and no one worked on it until I found I-tech!!! The were GREAT!! they told me no problem bring it in and we will take care of it.. an hour later it was fixed and cheap!! I decided to take my husbands phone in when I went back because it was unusable due to a cracked screen.. AGAIN.. no problem.. fixed in about 2 hours and at a good price!! I will only use I-tech after this!! Both phones work like brand new and they were very nice and the best price for the screen replacement anywhere I had called!! Thanks again guys!! GREAT JOB!!
My iPhone had stopped charging I took it to Apple was told I would either have to pay $175.00 for a new internal battery or just update to a new device my phone is in perfect condition so I started looking at reviews and I found I tech these guys are amazing the owner is very nice extremely professional my phone was repaired within 50 minutes and the owner did a thorough check on my phone to make sure nothing else was wrong or damaged I would recommend this amazing business to anyone that wants honest and very reasonable work done on any device there great����