Very honest! This is not something that I generally don't expect when I call any kind of contractor. We thought we had a problem that most contractors would charge $500-$1000 to fix (busted pipe under a slab foundation.) Drexler Tom Plumbing and Remodeling Co representative came over for a free estimate and found that our actual problem will only cost us $5-$15 for us to fix ourselves and they didn't charge us a penny! They will be the first ones I call the next time I have a plumbing problem. The honesty is definitely appreciated. I would definitely recommend this company to a friend. More detail on the problem: We had water coming up from underneath slab foundation, so we thought it was a busted pipe. They took a look at the problem and found that it was the condensation from the furnace (because a pipe wasn't insulated) that was going entering the slab at one spot and coming up at the low point in the slab, so it just looked like that it was coming from underneath.
951 E Lewis And Clark Pkwy Unit 820Clarksville, IN 47129
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I easily set up an appointment for same day srvice on a broekn toilet. Michael Hines callled to confirm our appointment time and stated when he was on his way. Upon his arrival, he set out the red carpet and put on footies to not track anything into the house. He treated me and my girlfriend and our cat with the utmost kindness and respect. He investigated the problem and gaves us the options to choose from. Once we selected an option, he immediately went to work and corrected the problem. He even cleaned everything when he was done. He was very informative about other services the company offers and answered all of our questions. Michael provided excellent customer service as well as resolving our problem. Because of him, we will recommend and utilize the company in the future!
The folks at Tom Drexler Plumbing were a pleasure to work with. I had bought a house and the sellers were supposed to get a plumber to look at a particular sink because it was not draining. They did and it did not fix the problem. I had these guys come over to replace the shut off valves in the basement and we got to talking and I happend to mention it. He said he would take a quick look and I kid you not within about 45 seconds the sink was draining like a champ and still works great. Along with the valves they replaced. You know the price up front, no questions asked. Another plus. I would highly recommend them. Fast, professional, fair priced, and do solid work.