It is true that they charge way too much for condiments. I almost choked when I got my bill and was charged $3.50 for a side of guacamole that my daughter ate about a teaspoon out of. And yes, it is true that they don't care to hear your complaints about the charges. Condiments used to be free with your meal and with some meals they are served on the plate (will never understand their system). I have also eaten at other El Nopel locations and they DO charge for extras as well. When this happened to me with the guacamole, I just tipped $3.50 less than he charged me LOL. I Two can play at any game ;). I would never stop eating there because the fact of the matter is that this restaurant is EXCELLENT. I have never had anything that was less than delicious. The service is wonderful and you never wait very long for your food no matter how busy they are. They also have half off deals on a regular basis which makes eating there quite a bargain. This is my favorite mexican restaurant!
I love this place!!! It is very close to my house so that is a plus but I would not mind to drive farther to get there. It can be a tad inconsistent at times. Sometimes things are much more spicy than others but I don't mind spicy so I am not bothered by this! I usually order the Enchiladas Supremas and they are fantastic. Many other Mexican places have something similar on their menus but none come close to being as good! I also love the white sauce they serve in addition to the salsa with their chips. It is similar to a ranch sauce but definitely much better than ranch, and it is complimentary!!
We will be going back. I prefer local restaurants & they can be harder to come by in this part of town. We wanted a simple Mexican place & Urban Spoon reviewers steered us here. They were right. It wasn't anything fancy or fusion but that isn't what we wanted anyway. I got the enchilada plate w/ 5 different enchiladas - all good. Even the shredded beef which isn't typically my favorite. The salsa for the chips was delicious. So good that I could have eaten it all by itself.