While I have not eaten in this location, I wanted to take the time to review because the two negative reviews on here were fairly ridiculous. First as someone who has SOME online advertising for my business. If someone else added Bearno's to Yelp, it is NOT their job to make sure the prices are accurate, hence the "claim your page" on the yelp page. I get this same thing all the time. We are not able to keep up with every single website so Joe Blow ads us too with inaccurate info. If you want accurate pricing, GO TO BEARNO'S SITE! To the person who received incorrect pizza, I received an incorrect order once as well, they apologized, and wrote "in their book" that they had left off toppings and the next time I ordered they took care of it. While maybe they messed up, it is not their job to "look at your history" and know your family does not eat something. When that happened to me, they looked back at my current order, maybe they wrote yours down wrong, maybe you ordered wrong, who knows. Either way, I have never had them act in that manner to me. I have always had nothing but awesome service and delicious food. Thanks for the hard work guys!
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I've been going to Bearno's on Westport rd. ever since I was a little girl. I practically grew up there. I have NEVER had any problems with the establishment. They make delicious pizza and their employees are extremely personable. While the restaurant's decor may need a tiny bit of help in the modernization process, that's the only complaint I can even fathom when pressed for one. Keep in mind though that if you just want edible pizza, and fast, you might want to venture else where. Bearno's is more expensive than other pizza places. i.e: PapaJohns, and they always have a 45 minute delivery time. As for the previous review it's unfortunate that they seem to have had that experience. The restaurant does have an A rating though... I will not let that sway my previous, positive experiences with the restaurant however. It's simple, best pizza in Louisville: Bearno's.
Let's be honest here...in real world statistics there's a 90-10 chance that someone who happened to have a bad experience is going to post something about it. If the store receives the order on their screen properly and on the correct time then they make it. This was explained to my friend and I. They also have to deal with a call center whom they have no direct contact with nor control over so it is not the store to blame necessarily for their incompetence which I agree leaving someone on hold and forced to go to the store in bad weather was not in my best idea. They do what they can. From what I can tell staff has changed over the last year to better people anyways that I have seen and it even has been stated to me that the store went from top 20 to top 3 in the area which is reviewed by the owners so they have to be doing a great job! Keep it up guys!