Always been a fan of Enterprise because the rentals are always like new and the personnel are the best but this time our van had a major smoking smell and was not clean. The attendant did give me the option of switching but the van next to it was not that clean either. I took a Mr clean sponge and wiped the inside and hung a car freshener. Otherwise I would have given 5 stars...we have another trip in October and another vehicle reserved hopefully things will be back to clean... Maybe a bad day for the clean up crew... Still think Enterprise is the best!
Their staff were very courteous, professional and helpful in many ways. While the selection for small suv's was minimal, I enjoyed driving the Jeep Compass very much. It handled nicely with excellent acceleration, and had comfortable, spacious seating. Cargo space was nice as well. The reservation website was user friendly, even for this old lady. Hahaha. If I ever find myself back in that area will definitely use Enterprise again! Kudos to a public friendly company!
I always use Enterprise when I need a rental car. I was in Louisville due to a family emergency and contacted Enterprise on short notice. After a long flight from Phoenix late in the evening I arrived at the Louisville airport. The Enterprise customer service representative was wonderful and had a car ready and within 10 minutes I was on my way. Thank you.