I will start out saying I have been a wedding planner for over 15 years. My nephew was is getting married and the bridesmaids dresses his intended had picked out were at Bridal warehouse in Louisville,Ky. We all gathered there and no one greeted us. I personally had to keep going to find someone to answer questions. Finally I started pulling dresses since it was apparent no one was going to help us.We finally decided on a dress and the ladies proceeded to get measured. My one niece was very resistant about order a size 28, however they were the "experts" and convinced us that was the size to order. The next day I called back to the store and spoke with the manager Stephanie to inform her of the lack of customer service. She did not seem interested at all that we received that type of service. I then proceeded to call the Elizabethtown store. I spoke to a wonderful , gracious person by the name of Jackie who listened and made me feel much better. I apreciated her so much!! Fast forward to months later and our dresses arrived. My niece that had ordered the size 28 picked up her dress and tried it on, it fell down off of her!!!! She did not loose weight, she was simply measured improperly. I called the store and spoke to yet again Stephanie the store manager who was rude, insensitive and very non- caring. All I wanted was for to acknowledge that if there was an issue on their side that we would not have to pay for alterations. She also explained we would need to pay a rush fee to have our dress done in time. The alterations lady had already said the dress would have to be re- made. Therefore my niece's dress will not look like everybody's else. Not once did Stephanie offer to assure me the problem could be resolved that they would work with us at all. As much as I hate to say this, I am just wondering now is it because we were black. I watched the first time we were in there of other clients that were greeted upon arrival. Just makes me think. I did call Jackie back at the Elizabethtown store who once again showed concern, professionalism in all aspects. We decided not to chance having the alterations done there since they show they really were not concerned at all about our business. Why give them more money?? I was hoping this was a fluke but as I have read other reviews, I know we are not the only ones who have had this issues. Moral of THIS story... DO NOT go into Bridal Warehouse in Louisville, Ky. Perhaps a dose of customer service might help this group. Jackie is great, they could take some notes from her especially the store manager.
I recently saw Dolce Vita at a Bridal Show and they showed me some dresses that I really liked so I decided to go to their shop first. I walked in and I loved the atmosphere. It is a small boutique and they really cater to you while you are there. It is a great feeling when you are shopping for a wedding dress and you are not overwhelmed like in a big store. I had a dress picked out from one of their designers but it was way out of my price range. They started figuring out my style and I was trying on dresses within minutes. My 11th or 12th dress was the one and I couldn't stop looking at it. I bought and ordered it a week later and already have received it in. The customer service was outstanding and not pushy at all. I felt very comfortable and it was a great experience for my first time shopping. I have to talk about the cost as well. The dresses all look very expensive and of high quality but they are very affordable. I left staying in my budget and leaving with a dress that is extraordinary. I can't speak highly enough of this place. If you want a unique experience without all the hustle and bustle of a bigger shop, try Dolce Vita. Christina
I am so pleased we were referred to Donna’s shop, A Bride’s Dream for alterations. Only regret I have is not knowing about her shop before I bought a dress. I already bought the prom dress somewhere else and she was just as professional and caring with her dress as if we had bought the dress in her shop. My daughter is plus size and everywhere we went to treated her as such and seemed to be bothered when helping us. Donna treated my daughter no different than the size 4 customer that was before us. We were even told where we bought the dress that alterations were not needed even though we specifically asked for straps to be added. Donna shortened the dress by two inches, which was needed, and added the straps without hesitation. They even made the straps just as beautiful as they were functional. The dress is a princess style dress with many layers and a corset back. She took the time to show me how to straighten the layers evenly and to tie the corset properly.. Excellent prices and outstanding customer service is the reason Donna’s shop will be the only place I ever shop for a formal dress for any reason from this point forward as well as alterations of any kind.