Coal Creek Collision Center

As of right now my car has been in there for six weeks. I call to get an update and the receptionist gets snippy with me for asking when my car will be done. Before I dropped off my car i asked for a worst case scenario on how long the repair would take i was assured it would be no longer then a month. Im a single father working 60 hours a week and having to rent a car because i work in Firestone. Do not give these people a penny and if you do make sure you get their assurance in writing.

Numerous people recommend I try Coal Creek Collison for a small bumper repair and paint job following a fender-bender in my work’s parking lot. Unfortunately, the level of service and care did not match the recommendations I received. I was supposed to pick up my car on a Tuesday but received a call telling me the bumper paint was not done as Mike had hoped, so they needed to redo it and would have it ready the following day. Not a huge deal, things happen. Sadly, when I picked up my car the following day, there were several blemishes and smears on the bumper that had just been painted. Steve recognized the mistakes and said they would fix it within the day, which they day. Though I was frustrated that the car had not been taken care of the first time, I appreciated their willingness to fix it and fix it quickly.

However, when I picked up my car the second time and got in, there was a large scratch on my shifter. I pointed this out to Mike, who had overseen and done the work on my bumper. He offered to replace it and said it probably happened when they did the complimentary vacuum inside but then informed me that this was out of bounds of what they do for customers and would no longer be interested in my business. I was shocked. No longer trusting them to not do further damage, I asked that they refund the cost of the replacement part on the shifter rather than replace it. Luckily, they did. However, Mike rudely told me that they “Can’t take pictures of the interior of the car and note every scratch that’s already there” and “The work wasn’t for the interior of my car.” I told him that when I’m paying for a service on my vehicle, I expect a certain level of care and attention to detail, and that his statements made it seem as though I was lying. I said that from an establishment that deals with people on a regular basis, I expect a more professional level of customer service. He continued to argue with me, further showing a lack of professionalism.

Full trust and I wouldn't go anywhere else.

Everyone has been extremely helpful. I really appreciate the effort and helpfulness of everyone.

Friendly, fast and thorough service. Thank you!

Personnel was very courteous and helpful thank you.

Coal Creek was Awesome!! The service, working with my insurance company, and communicating with me were all outstanding! I will recommend Coal Creek to everyone!

You guys are great, thank you.

Estimate was accurate and complete. Job well done.

Good job finding all the neccessary parts to rebuilt my car and it's engine. Because of you guys my car is running smoothly now and I love it. Scheudeling was easy and informatative.

Great service, great group, and beautiful work on my car. Thank you.

This shop was very friendly, helpful, and thorough with the work. Thanks for everything, I will definitely be recommending this collision repair shop to others.

Thank you for repairing my car in a timely manner. Thanks again for keeping me informed with what was being done. I really appreciate it.

You guys did a great job! Thank you for your awesome customer service. I was always greeted with a smile. Thank you for vacuuming the car and washed the window. You guys really went above and beyond.

Coal Creek Collision Center is the best! The entire staff is amazing and the best. I will do business with them again.

On time, actually this place takes care of your auto repair early. That is amazing, they are fast and courteous. That is hard to find from other auto repair shops now a days.

They were very courteously by my personnel. All my questions about my car's repair were answered and they even told me the expected time to know when my car would be done repairing. Thank goodness, they even finish repairing right away. I am very happy.

They were able to deliver my car to my home after they finished repairing and that was so cool. In my instance I got it delivered to work so I didn't have to take the bus anymore. Good job guys! Keep it up!

Yes, I am glad I have stumble upon you online. You were able to order parts ahead of time so I did not have to wait an extra week for my car to be done. Yes!

Thank you for scheduling me in right away. You guys kept me well informed of what performance will be done to my truck. That is two thumbs up for you.