In mybookFood Collection (edit)
Added to your food collection.
Removed From mybook!

We took this business out of your food collection.

Pizza 9

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

3

years

in Business

Hours:

Regular Hours

Sponsored Links
Payment method:
amex, discover, master card, visa, all major credit cards
Categories:
Pizza, Caterers, Take Out Restaurants, Fast Food Restaurants, Restaurants
Other Information:

Wi-Fi: No

Bike Parking: No

Attire: Casual

Cuisines: Fast Food, Pizza

Alcohol: No

Takes Reservations: No

Outdoor Seating: No

Price Range : Average

More »

Less »

Reviews

Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

10/04/2015

Overall

First off, I will start by saying all the Pizza 9's I have been to in Albuquerque have been outstanding. My husband and I just moved to Los Lunas and thought the service would be as good, if not better (being a small town and all).



The first time we ordered, we ordered two of their sandwiches. A Chicago style beef and a combo sandwich. We requested to have it without the onions or bell peppers.. this they did correctly. We also asked to have the giardiniera on the side, as we have found that the sandwiches can get soggy quick. After the delivery driver left we realized that we were without giardiniera (and this stuff makes the sandwich!). We called back immediately and asked that they bring some to us. They agreed. An hour later.. no one had arrived. So, we call back and remind them that they forgot it and that we had been patiently waiting. They sent out the manager with the giardiniera, and offered drinks as a way to fix it. Thirty minutes later, we finally got our giardiniera and were able to enjoy our cold sandwiches.



After waiting an hour and a half for such a simple thing, we decided that we were not going to go there again.



Well.. turns out, we really like pizza 9 and decided to give it another try.



This time, we both got two Chicago style beef sandwiches with the same request, no onions or bell peppers, and giardiniera on the side. Once we got ready to sit down and eat we come to find out, this time they forgot the au jus. So my husband decides to just go to pizza 9 and pick it up, to cut out on the lengthy wait time. When he went in he explained what happened and they tried to charge him for it because the man working didn't think it came with the sandwiches. That was sorted out and he came home and we proceeded to sit down to eat, then realized that they brought two combo sandwiches. My husband calls immediately and lets them know the brought the wrong sandwiches. One of the employees there said he thinks he had taken the order and said that's pretty sure what my husband had ordered and was then directed to the manager. My husband was once again asked how he wanted them to fix it, well.. we wanted the correct sandwiches. He asked if we had eaten them (which we hadn't) or if we had our receipt (which we weren't given). My husband said last time they had given us drinks, but that we just wanted the order to be fixed, and that we will just not be eating there again. We were also told it would take thirty more minutes for our food to arrive, which really took an hour (we aren't even a five minute drive away). We don't blame this on the delivery driver a bit, he was quite pleasant and apathetic. Now, it was finally time to eat our one stale, and one dried out roast beef sandwich.



I cant believe the manager did nothing to try and keep us as customers (we have spent a lot of money at pizza 9 franchises in Albuquerque). At the pizza 9 that we used to go to all the time, they would fix the problem and even give us our next meal on the house! (although this was quite rare).



Very poor customer service to say the least.



This pizza 9 won't be getting our precious dollars anymore.

Sponsored Links
Map & Directions
More Like This
Send to Phone
Pizza 9

1603 Main St SW Ste ELos LunasNM 87031

(505) 866-6463

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Pizza 9

1603 Main St SW Ste ELos LunasNM 87031

(505) 866-6463

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback