Posted: 10/31/2011Provided by Citysearch -
I called to make an appointment on September 2nd, and was given a date in late October. The day in question arrives, and I call to verify the time in which the service is slated to arrive, only to be told that my appointment DOESN'T exist. After a back and forth about how I had called, had given my name, address, phone number, livingsocial voucher number, and had arranged to work from home that day, the woman on the phone told me she would look into the matter and call me back. She never did. I attempted to call them back, but no one answered. After finally getting through days later, I spoke with the same woman who had ""helped me"" but she suddenly had a case of selective memory when it came to her calling me back. After asking to speak with a supervisor she tersely said I could either book a new date or have my voucher refunded by livingsocial. She was defensive, rude, and unprofessional. In fact she threw her customers under the bus by claiming that people who had booked appointments through the livingsocial voucher kept canceling on them, and that they were in the process of ending that promotion. Just a terrible and infuriating experience. For your own peace of mind, avoid at all costs.