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Wayfarer Veterinary Hospital

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Business Details

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Services/Products:
  • Food
  • Veterinary Supplies
Categories:
Veterinary Clinics & Hospitals, Veterinarians, Veterinary Specialty Services

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06/18/2010
Absolutely horrible vet!

Please don't ever take your animal here. The doctor doesn't care about the pets, and the receptionist is the biggest piece of trailer trash I've ever met. I was treated so rudely when I called to get a follow up on my pet's condition. In a nut shell, I brought my resuce dog to see this vet 2 days after we resuced her. Because she is a rescue animal you are allowed a free visit within 3 days of bringing your pet ho... view more

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03/25/2010
An Excellent Vet

If you go there for a hug and Oprah-like energy, forget about it. But if you want a highly qualified vet that cares deeply for your pet and has years and years of experience, then this is the place for you. Yes, Dr.Fernandez cuts to the chase and is a no-nonsense person, but I like it that way ... to-the-point honesty without syrupy emotional posturing, and skilled at what she does. Oh, did I mention that the p... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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05/17/2009
go if you want to leave feeling lousy!!

Dr. Fernandez is very unprofessional, demeaning, and does not know how to treat her customers with respect. The receptionist is very cold, does not know how to greet and thank patrons and is a robot who is just there to get paid. I was yelled at several times by the vet, who has no patience and got upset at my questions about caring for my dog once he was home. Dr. Fernandez uses very condescending tones and my boyfr... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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11/14/2008
safe bet for a vet

I have four rescue animals. Dr. Hernandez saved two of their lives. She does not have the best bedside manner, but she is very coompent. As I write this, one of the cats whose liveswas saved is sittingon my lap purring. I don't know whether another vet could have saved their lives but I know that they are alive. I do know that when they were rescued they were very ill and that they are here w/ me today. Thank ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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06/15/2008
Reliable animal doctor

Dr Fernandez takes her job serious which means making you feel bad about not bringing in your pet frequently enough. I think she is a good vet and cares very much for the animals, maybe more than for their owners. the rest of the staff is very friendly and you don't have to wait. But I left feeling like I had been sent to the principal's' office... I have been taking my pets there for 10 years and will continue to ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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02/18/2008
Hysterical vet

Dr. cannot converse, takes all questions personally & gets uber defensive. Most of the times I've called, i have to hold the phone away from my ear 'cause the yelling is so loud. \r Never listens, just jumps to conclusions & repeats the same info over & over.\r Receptionist is THE RUDEST person I haver EVER encountered in Los Angeles!!!!\r \r The grooming staff is nice.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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02/15/2008
Great Vet!

I just returned from bringing my cat to his third visit to the Wayfarer Veterinary Hospital. Every experience has been positive. The first time, my cat was very sick. The last two times were for his vaccinations. The vet is open on Saturday, which is great for my schedule. The visits are quick. I have never had to wait long to be seen. The staff is friendly and courteous. They all seem like they like their jobs. The ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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12/02/2007
absolutely avoid this place

they were totally unsympathetic and made us feel horrible.\r they basically blamed us for our dog's problems and it turned out that we had nothing to do with them.\r they made my fiance cry, in fact.\r they treated us totally disrespectfully at the front desk and especially in the vet room.\r it was a mess and they touched and talked about the animals as if they were not alive.\r extremely rude...we were totally... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
07/17/2007
Be sure your pets get sick at the right time

I brought in a limp, wheezing cat at 5pm. I was seen quickly, but the doctor kept looking at the clock and informed me more than once that they close at 5:30. While I understand they shouldn't have to stay open past operating hours, the cat was incredibly ill and needed help. I was sent to the Eagle Rock Emergency clinic (who were great), but was told that they ""sometimes open at 5:30"" by the doctor at Wayfarer.... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
02/18/2007
Outdated and Judgmental

I went to Dr. Fernandez several times and was displeased with several things. Our puppy was perfectly well behaved on his first visit but she told us we did not handle him enough, when in fact we handle him endlessly and he is very well-behaved when being handled. As first time puppy owners, we asked a few things about clipping nails, etc. and even though there was no one else in the office, she seemed put out by hav... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
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Wayfarer Veterinary Hospital

2024 Hyperion AveLos AngelesCA 90027

(323) 662-8197

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Wayfarer Veterinary Hospital

2024 Hyperion AveLos AngelesCA 90027

(323) 662-8197

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