Posted: 5/19/2011Provided by Citysearch -
I had a cat with cancer & we saw mainly a specialist at this clinic but also several general practice vets & technicians over the course of several months. What struck me most was their profound indifference towards my pet's care & towards my goals & abilities to deal with the problem. At times the treatment was aggressive and at others, utterly careless. Only once out of numerous visits did they provide a written fee estimate for the treatment plan. All other estimates were verbal & consistently 25-50% below the final bill. A few times when I questioned the bill the specialist admitted I was overcharged & agreed to credit my account, for which I was grateful, but to repeatedly overcharge clients is sloppy & arrogant. I was always aware that for them this was strictly a financial transaction & that I needed to question everything including the treatments. Several drugs were prescribed with little disclosure about side affects some of which actually hurt my pet & one that was ""way off label"" that the manufacturer published a warning that it could be deadly if used on cats.
\nSince I felt they were untrustworthy I relied on another vet to check their clinical advice at each step in the process. I tried to find another specialist to take over the case altogether, I asked for a referral from local vets as well as out of town vets that were directly involved with my cat's case, but none were identified. What I learned was you must find another vet outside of this clinic, one who respects appropriate pet care as well as the goals & abilities of the client, to stay closely involved to provide a necessary 2nd opinion. This increased my costs but was necessary to help me sort out inappropriate treatment due to aggressiveness and/or indifference versus appropriate care. It seemed clear that their conflict of interest, that is whether to provide appropriate care versus meeting their projected billings for the month, put me at a tremendous disadvantage so I needed outside help.
\nI would never use this clinic again for any reason whatsoever. From a clinical perspective what started out as a very strong treatment plan turned into an abysmal level of care, one that at times actually hurt my cat due to carelessness. The indifference towards my financial & physical abilities to deal with my pet's problem was astounding. I found dealing with this clinic brought with it a high degree of risk & stress for both my pet & me. Buyer be very wary of this clinic.