Universal City Nissan

Jose Escobar provided excellent service and went above and beyond to put me in a great car with a low payment and lots of extras. If you go to Universal Nissan, ask for Jose!

Very good sales service sales person Lawrence and finance manager Uriel excellent persons I got the best deal of my life thank you universal city nissan is the best.

Doesn't even deserve a star! Took my car for a routine oil change last Saturday. Dealt with a guy named David, who was pleasant and helpful, he took my car in no problem, he even let me pick up my car late, left a note for the security and picked up my car at 9pm. Now comes the bad part.

Monday night I was trying to open my trunk door and it would not budge. I could not open it, since my car is keyless there's no other way to open it. It was stuck! Called David right away and he was apologetic and told me bring my car in so he can have it checked in, since it was already too late that Monday night (6:30pm) I asked if I can take it in on Wednesday since I have dinner plans on Tuesday. He said yes that would be fine since he will be in until 7pm. As I was driving Tuesday morning I noticed that the unlocked door sign was on, so I then pulled over and checked all the doors, and to my surprise the trunk was agar but still unable to open, so i pushed it in to lock it. As I continue to drive, entering the freeway, the light went in again! At this point no way out, was running late to work and unable to pull over since I was on the freeway!! When I got to work I checked and again the trunk was agar, I pulled and it finally opened! But it wasn't locking like it was suppose to. Finally Wednesday! After being stuck in traffic during rush hour trying to get to nissan before they close at 7 per David, I arrived. Another person greeted me and told him the problem, he said that he will look for David, while he was out looking for him I saw David, I then approached him and he acted shocked after seeing me. I told him that I'm here because he said that he will be here until 7! And what did he respond? Well all of our mechanic are gone by 6 and it's already 5:45pm!!! (Fuming at this point) I said then why would you ask me to come? He then proceeded to say and I won't be here tomorrow! Again I asked why did you ask me to come if there is nothing you can do? He knew that I would need a mechanic to look at my car since I explained the problem to him over the phone. He apologized and said I only check the car in and out! He could have at least told me over the phone that there won't be a mechanic when I get there! Finally he took a look at my car and said I don't understand why it's doing this since we didn't even touch this part of the car! So then I said well I brought it in not broken and now it is, you told me over the phone to bring it in and now I'm here. So then he said let me see if there's a mechanic that can see it, a mechanic came opened and shut the door about 30 times and said nothing, I showed him the other car same as mine to see if it opens the same way, they opened the other car and said yes it's different, well duh!! At this point there's really not much I can do. Went home very disappointment with their service! And this is the icing on the cake! I called glendale nissan to see if I can have them take a look at it since it's still under warranty, and they said they can't since it was universal city that broke my car. Smh!!! Same company different policy, who would have thought! In conclusion, don't bring your car to any of these places!

I don't understand why some reviews are so negative. My recent experience went above and beyond any expectations I might have had.

About a month ago, during my service visit I was informed that a particular part was worn out causing a leak and needed to be replaced FOR MY SAFETY.



I was a little skeptical at first and asked if I could see the leak and part with my own eyes. My Service adviser made arrangements with the Service Manger to allow me into the shop area and the technician lifted the car up so I could see what they were talking about. Everything was exactly as they were telling me.



I was told it would take 3-days to order and get the part and complete the repair and that they would put me in a loan car at no cost to me while my car was with them. And that was exactly what they did... I love this dealership, employees are very helpful and sure will recommend.

I went over the weekend here to see what I can find as I want to buy a new car. Robert R. a sales person came up to help me my first thought was ok here is another guy that is going to run me over to sell me a car just like the other 3 lots I went to. but this guy was very cool, he did not push me and gave me all the info I needed. Well I did need to get some money issues corrected and once I do I'm going back to see robert as I know he will get me the best deal he can for me. Robert thank you and I will see you soon.



I went back and they told me that Rob was let go and the General manager Bill was very rude when I asked. Well I going elsewhere to get the customer service I expect.

I had a good experience with UNC. Good people. I like my Altima and am generally really happy with the outcome of the negotiation.

Universal Nissan put me on hold and kept me stuck in a holding pattern with not a single person answering the phone at the parts department for at least a half hour. I wont be buying another vehicle or any more parts from them ever again! The operator didn't even know the parts department had closed at 6pm when she transfered me to them.