Having called 323-653-1990, I waited for over 18 mins to get a operator, which is understandable for being a free clinic. The person who answered went by the name of Kristen. Now, I have to say that I'm an empathetic person, especially towards those in need. While on the phone she seemed bothered by the call, the energy of the call was negative to. I tried to be nice and clear of what I was calling for. She asked the questions but didn't give any options if I didn't meet requirements. I then asked a question that's when her attitude started to come out. I understand its a high volume call center (I presume) but still it's a clinic and people are in need of help. I kept my voice calm and to be frank, I wanted to get off the phone as soon as possible, for I wasn't enjoying the experience. In result I decided to call elsewhere with my problem, even thou I made an appointment which was an 8 day wait. (that was the earliest date), in the end of the call she then asked me what was my problem and I told her you asked me that already. That was when I knew she didn't care. I would evaluate her people skills because it's not acceptable for someone to treated this manner. Well sorry for the long message I just wanted to give my opinion.