Posted: 2/24/2010Provided by Citysearch -
DO NOT USE THIS COMPANY'S SERVICES! They replaced my windshield. About a month later, it rained, and a nice puddle developed on my center consul...and I don't drive a convertible. My car reaked of mold and mildew! Every time I got it, it was like someone punched me in the nose. LA drivers spend way too much time in their cars to ignore putrid scents.
I made an appointment for them to fix the problem. After waiting for AN HOUR, I called to ask when a technician would come. They never apologized, but instead wanted to know the latest that they could come. When I gave them the time, they were an hour late to that appointment. Again, no apologies.
I told the technician what happened- that my car began to leak after they installed the windshield and that I didn't have any other service to my car since they installed the windshield. He denied that it was their fault, but blamed my door. Interesting. A leak in my door created a puddle ONLY in the CENTER of my car.
When I asked the company to make everything right by having my car professionally cleaned, they said that they won't do it. Although my windshield was within the warranty time limit, all they do is ""repair"" their shotty job (apply glue to the borders of my windshield). They REFUSED to put me back in the position that I was in before dealing with them- aka, not a moldy car. When I mentioned that mold could develop and harm me, they offered me $20 cash on the spot. Anyone who's had their car cleaned (not just a car wash, but shampooing the carpet, knows that it's way more than $20)
Did I mention that when I asked to speak to or email a higher up, the woman over the phone told me that the owner would be out of the country for an indefinite amount of time and would not respond to voice mails or emails? Great. Thanks.
DO NOT GIVE THEM ANY MONEY OR RECOMMEND THEM TO OTHERS!