09/19/2011Provided by Citysearch -
The truly sad part of this restaurant is that my wife and I encountered some sick customer service while trying to make reservations on the phone. It was so poor we decided not to eat there and haven't eaten there. The Rosa Mexicano absolutely ruined our anniversary celebration.
The management in New York apologized after I contacted them to express my disappointment with their restaurant at LA Live. My wife and I were offered a free tasting menu by the General Manager: it was to be presented personally by the executive chef at no cost to us.
I contacted the management in New York to let them know we will be arriving in the area. They said they will not accommodate the commitment they made to my wife and I and suggested we dine at a different restaurant. How long do you feel this restaurant will last by treating their customers in this barbaric fashion. Further more, there are so many fine choices to dine in the LA Live area that truly deserve and welcome your business.
I'm so enthusiastic that we didn't have to spend a single dime to know what this company is all about.
We will take their suggestion and dine somewhere else. Do you feel you should dine at a different restaurant if the management suggests that their customers do so?