Food is Not Worth the Ridiculously Terrible Customer Service
This was my second trip to Red O tonight because we really enjoyed our first visit; I will seriously reconsider ever coming back.
Rick should be embarrassed to have his name on or associated with this restaurant.
We had a 9:30pm reservation and didn't get seated until 10:20pm - almost an hour later. We were there to celebrate a special occasion.
Let me start by saying that there has been a lot written in reviews (try LA WEEKLY) about how poor the management is and about the bad attitudes from the front door/hostess and now I totally get it. Let me also say that I have never seen MORE people employed to run a restaurant that was such a complete clusterf*ck. There were 3 female hostesses + one slightly older woman who seemed like the senior hostess, 2 restaurant managers, 2-3 doormen/bouncer guys JUST FOR THE FRONT OF THE HOUSE. Ridiculous.
When we checked in at 9:30pm on the dot, one of the hostesses tried to be vague and squirrel-y about when we would actually get seated so I knew right then we were in for it. I lost track of how many times this same hostess called me ""honey"" too which is just so unprofessional and inappropriate; I wanted to punch her. Please don't add insult to injury by patronizing someone who is hungry.
We kept checking back every 10min with no seeming progress.
35 minutes past our reservation time, I approach one of the managers to explain what was going on. This guy (with the longer combed back hair) could not have been less interested or more apathetic to the situation telling me there's nothing he could do. He seemed annoyed to have to be dealing with the situation.
Hostess Who Calls You Honey then explains to me that we just have to ""wait for people to leave"" so we can get a seat. Really? THAT is how seating works? Who knew.
40+ minutes in and then Manager #2 comes over to our party to tell us he's sorry - no wait, that he's ""sincerely sorry"" as if this profound apology is meaningful to us at this point. DO SOMETHING, DUDE. Manager #2 offered to get us drinks - I explained we don't drink. Our guest of honor suggested taquitos and I told him i was sure he could figure out some way to make up for it. I also explained we were there for a special occasion and that at this point I felt we had made a mistake which ruffled his feathers. Apparently, we're not allowed to be annoyed having been made to wait almost an HOUR but everyone make sure not to offend Manager #2's delicate sensibilities.
We were finally sat at a table for 2 (being a party of 3) and of course, nothing was comped or brought over.
I'm sorry. This isn't rocket science. Mistakes happen. If you overbook and keep your clientele waiting beyond what's reasonable MOST people will understand and get over it if you make some gesture of good will to acknowledge it, not just an empty, lame apology. It's called customer service and common sense.
Our waitress was lovely and attentive, thank goodness.
The food is quite delicious but honestly, this is LA and there is plenty of good to great eating at places that really do care about giving you a great overall experience. It wasn't just us either, there was a whole slew of people getting the shaft.
Places like this just aren't worth it.
Good food does not a good restaurant make.