I have never been so disgusted by the way a restaurant goes about its business. Whats worse is that the waiters were fine and made mistakes, but it was the embarassing and condescending treatment by hostess and manager that had us walking out ashamed.
The trouble started when a waited dropped an entire pot of steaming hot water down my brother in laws back. Literally his shirt was soaked through. Luckily he reacted quickly and held the shirt away from his skin and there was little to no burning when he came back from the bathroom. Needless to say we were all a little shaken.
I guess the staff had been whispering behind our backs because before we had even said anything, the hostess came right over to ""smooth things over"", i.e, not need to give us any sort of compensation, we hadn't even asked for any. Without so much as an apology or showing the slightest bit of interest in my brother in laws wellbeings, she started making light of the situation ""oh look he's fine"". When my dad (whose birthday we were celebrating) said ""um, we're not smiling"", she merely responded ""oh look of course he's smiling"" and walked away. It was very condescending and an obvious attempt to pretend nothing had happened. One should at LEAST inquire as to his wellbeing.
This was just the start. My father sought out the manager and went over to complain. He mentioned how upset we were by the situation and were offended by the way the hostess had spoken to us.
Heres the craziest part.
The manager told him, if he didn't like it he should GET OUT.
THE MANAGER TOLD MY DAD TO GET OUT! After one of his waiters had poured boiling hot water all over my brother in law!
We were absolutely disgusted. He came over again and apparently he had mistaken my father for someone else who had previously caused trouble.
I don't care what he says, how can you eat a meal in a restaurant knowing that if an accident happens to you, the best you can hope for is to be insulted and thrown out.
We will never eat here again and that had nothing to do with the food. I suggest this manager and hostess takes a long hard look in the mirror because the entire evening was a farce of cynical business tactics.