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6333 S Alameda St, Los Angeles, CA 90001
"Nick Can't Say No!" For Great Deals Only Found In The Wholesale Dist"
Nick Alexander Imports is an exclusive BMW dealership that offers a range of new and pre-owned luxury and passenger cars. The dealership s inventory of new cars includes the BMW 3, 5, 6 and 7 series, and it also offers the BMW Z4 Roadster, M5 and M6 models. It also offers sports utility vehicles, sedans, coupes and wagons. The pre-owned vehicles include various cars, the BMW 650i coupe and X5 3.0i sports utility vehicle. The dealership has a parts and service department that offers genuine parts and accessories, and provides various automobile repair services. Additionally, Nick Alexander Imports provides financial options and loans to its customers. The dealership is located in Los Angeles.
This for the Service Dept and EDDIE CABRERA..
I purchased my car in June 2012 from another BMW dealer and it was in and out of the shop(dealer) THREE MONTHS in a row. So needless to say I had a HUGE chip on my shoulder and bad taste in my mouth for ALL BMW DEALERS and their service departments.
So I get to Nick Alexander because my Check Engine Oil Level light is on(I called ahead and they said I didn't need an appt just bring it by)..One guy comes out and he's nice, but then another guy comes out(Eddie) and starts asking me all these questions -- (I was thinking "OK I know what the light said and all I need is the Oil topped off. Whats with all the questions??"--remember chip on shoulder from previous experience --)
Anyways questions lead to checking under the hood and now finding "coolant residue" now Im really thinking here we go again the STEALER is trying to get in my pockets. He points out some things(wait -- I heard that they did this sort of thing but that never happened at the other dealer). Eddie is REALLY patient and calm, and begins to show me some things that were of concern for him. He wanted to keep the car; make sure everything was ok. I declined because - again bad experience and I just didn't feel like changing cars -- also I didn't want a RENTAL from the vendor they used.
Anyways I tell Eddie I really don't want a rental Id rather a loaner, and asked how long would they need my car, he said once checked it shouldn't be too long -- I think yeah ok because the other DEALER kept my car a minimum of a 3 three days -- So I agree to bring it back on Tuesday when he said I would be able to get into a loaner and he would let me know asap, what was going on and how long it would take to repair..
So Im going to wrap this all up and say he is a GREAT SERVICE ADVISOR -- didn't push and assessed all of the things that needed to be addressed and called me by 1pm that day. He had all approved repairs completed and car was ready by the EOD but wanted me to pick it up the next day just to make sure all was right.
This experience was a huge difference than my previous ones -- They may not be as flashy as some of the other BMW dealers but the service was great and I didn't feel like I was getting the run around. He helped unload and reload my stuff back into my car.
Oh yeah I forgot something in the loaner and he got to it right before the loaner was sent out with another customer and kept it overnight for me. NOW THAT IS WHAT I EXPECT FROM A BMW DEALER-- if you have to pay a premium price tag for a brand than I suspect the SERVICE should be a PREMIUM ONE! Eddie is exemplary and has become that GUY for my car.
Stay FAR AWAY!! DO NOT BUY FROM THEM!! They do no care about the customer. Damaged my car and shipped to wrong location after a ED and have done nothing about it. Having to get lawyers involved.
&quot;Nick Alexander Can't Tell The Truth&quot; is what the radio ad should say.... I am completely disgusted with the low class sales techniques used by this horrible dealership. July Sanders made me drive through peak LA traffic from the San Fernando Valley to their dealership in Huntington Park only to completely change the price on me. She gave me one price over the phone and then made up an excuse that the car she had quoted me on was sold 30 minutes before we arrived at the dealership. Suddenly the other two cars she had also mentioned to me originally for the same price was increased. She not only had us wait at the dealership for 2 hours, but at the end of it all had the nerve to pretend that she never agreed or quoted the price she had originally told us. This was the old BAIT AND SWITCH plan to the Nth degree!!!! I highly recommend anyone who wants to get a BMW to STAY AWAY FROM THIS PLACE......otherwise you will be left with 2 outcomes 1) a rotten deal 2) a wasted &amp; frustrated day. Consider yourself warned!!!!
DO NOT TAKE YOUR MINI COOPER HERE FOR SERVICE, THEY WILL TELL YOU THAT YOUR THERMOSTAT IS LEAKING AND NEEDS TO BE REPLACED, AFTER THAT YOU WILL FIND OUT THE AC IS NOT WORKING ANYMORE AND GUESS WHAT YOU NEED TO CHANGE YOUR COMPRESSOR. DONT TELL ME I DIDNT WARN YOU.
Chris was a WONDERFUL salesman, he made my first car buying experience great! I am not sure I could give him enough praise!
- Jessica F.
I am glad that i started using Nick Alexander for servicing my 335i. i hope to continue doing so for many years to come.
- Mark H.
The salesperson who assisted me, Willian Rogoff, was very helpful throughout the process. I was afforded the time to think through the pros/cons of the purchase. The best car buying expirience I have encountered.
- Hector P.
The purchase of my BMW 335i coupe was great. They were able to find the car I wanted with the exact specs at a good price without compromising great service.
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