03/15/2012Provided by Citysearch -
Im so sad to say that they have screwed up twice now on custom orders. Once on my Wedding day when the custom drum Grooms cake never arrived (they remembered the wedding cake thank goodness), however the grooms cake, we were told ""was left in the fridge"" and had to wait till our return from the honeymoon to get it, then last night for my Fathers 60th birthday cake. I ordered a Lemon cake with pineapple chinks for filling and got a plain white cake with pineapple. The decoration was correct, however, the actual cake I ordered I did not receive, seeing that lemon cake is his favorite. Its a shame, I like their flavors, but I wont let them screw up another important event for me. I guess spending $100+ each on custom cakes wont change the ability to actually have it.. :-/ In an attempt to rectify the cake debacle, I called the bakery sunday, tuesday and wednseday. Finally on wednesday had Jen (a manager) tell me to bring a piece of the cake in to verify the flavors. Drove out to San Bernadino that night just to pick up a piece of the cake to bring back. Brough it in, and wouldnt ya know it, they claim that it was lemon flavored and refuse to do anything!!! They do not value their customers and stand behind a bland tasteless cake, claiming that it was indeed lemon. Well for the 8 of us that had the cake on Saturday night, they lose us as customers. You should never have to spend $100 on a cake that tastes like its from Albertsons, let alone on one that's not lemon!!! Their customer service is disgraceful and they do not deserve another cent of my hard earned money. You have been warned!