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Hotcakes Bakes

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Business Details

10

years

in Business

Hours:

Regular Hours

Extra Phones:

Phone: (310) 397-2326

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Payment method:
all major credit cards, amex, master card, visa
Neighborhoods:
Marina del Rey, West Los Angeles
Amenities:
Free Wi-Fi
Categories:
Bakeries, Coffee & Tea, Wedding Cakes & Pastries, Ice Cream & Frozen Desserts, Caterers
Other Information:

Parking: Street, Lot, Private

Wi-Fi: Free

Bike Parking: No

Wheelchair Accessible: Yes

Outdoor Seating: No

Cuisines: Dessert, Ice Cream, Pastries

Cuisine: American

Price Range : Average

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Reviews

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csharic

Posted: 3/15/2012

Provided by Citysearch - 
Overall
hot cakes = not the cake you ordered!! Poor customer service

Im so sad to say that they have screwed up twice now on custom orders. Once on my Wedding day when the custom drum Grooms cake never arrived (they remembered the wedding cake thank goodness), however the grooms cake, we were told ""was left in the fridge"" and had to wait till our return from the honeymoon to get it, then last night for my Fathers 60th birthday cake. I ordered a Lemon cake with pineapple chinks for filling and got a plain white cake with pineapple. The decoration was correct, however, the actual cake I ordered I did not receive, seeing that lemon cake is his favorite. Its a shame, I like their flavors, but I wont let them screw up another important event for me. I guess spending $100+ each on custom cakes wont change the ability to actually have it.. :-/ In an attempt to rectify the cake debacle, I called the bakery sunday, tuesday and wednseday. Finally on wednesday had Jen (a manager) tell me to bring a piece of the cake in to verify the flavors. Drove out to San Bernadino that night just to pick up a piece of the cake to bring back. Brough it in, and wouldnt ya know it, they claim that it was lemon flavored and refuse to do anything!!! They do not value their customers and stand behind a bland tasteless cake, claiming that it was indeed lemon. Well for the 8 of us that had the cake on Saturday night, they lose us as customers. You should never have to spend $100 on a cake that tastes like its from Albertsons, let alone on one that's not lemon!!! Their customer service is disgraceful and they do not deserve another cent of my hard earned money. You have been warned!

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Espressome

Posted: 9/7/2010

Provided by Citysearch - 
Overall
Yummy!

I fisrt had one of thier delicious cupcakes as a gift from a friend! It was soo delicious I visited the place the next day! They have soo many flavors and other goodies!
They are a little pricey for cupcakes though. I got about 3 doz and I almost had a heartattack when They told me how much it was.
My personal Favorite cupcake: Mango Tres Leches!! Yum!

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Burnt Cannele

Posted: 10/5/2009

Provided by Citysearch - 
Overall
Caution! Avoid fo uyour events

Caution!!! Do not use for your special events. The online and in-store picture gallery convinced me to use them over a more tasty bakery, which is not hard to find. Only they could not have made to many more mistakes with my party tray order. This was for my wedding I ordered a cake, which was correct but that was it. They party tray of minis had was a mismatch of full size and minis- not one of the four mini cupcake flavors I ordered was included and they gave me Burnt Caneles! The worst part was their response. I had to make several contacts to get a partial credit, on the tray only of course and then I received a nasty letter.

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occo

Posted: 10/30/2008

Provided by Citysearch - 
Overall
Get over it Lady!!!

I order from Hotcakes regularly and they are fabulous! the bake goods are fresh and great, the girls are hot and the owner very French! this place is happening, they deliver and that is priceless in LA. Don't waste your time writing a review if you have nothing nice to say you obviously have way too much time on your hands lady. Hotcakes makes the best CAKES IN TOWN!

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sahm08

Posted: 10/16/2008

Provided by Citysearch - 
Overall
Great cake and customer service

My husband got my birthday cake from here and I liked it so much I ordered my 3 year old's cake here, too. The woman who took my order was very accomodating to my special requests and the cake turned out beautifully. It's nice to have a good bakery in the neighborhood.

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roxikei

Posted: 9/17/2008

Provided by Citysearch - 
Overall
Horrible, rude, unreliable service and mediocre bakes

Horrible service! I called to order a light catering for a 10 person meeting the following day. I was assured that a box of assorted muffins, cookies, etc. would be delivered to my meeting area by 10 a.m with service materials - at least napkins included. Instead, a woman showed up half an hour late, on her cell phone and just handed over a box. When I called the store to complain, I asked for the manager and a woman who identified herself as the owner told me she had been the one who made the late delivery. She did not apologize but instead gave me excuses about why she couldn't fulfill this simple request. I asked for a refund and she screamed she would give me one and then hung up on me. Of the $65 bill, only $20 of it was refunded. And to top it off, the baked items were only so-so. I promise to never waste my time with this place again and I urge you to avoid it as well.

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pumpkin05

Posted: 9/8/2008

Provided by Citysearch - 
Overall
Coconut Raspberry Butter Cream Cake Rocks

Ordered the cake for a birthday and it was amazing. I'm not even a big sweet tooth and I can't get enough of that cake. Very light and moist even though it sounds really rich. I ordered the day before for a morning pick up and it was ready when I got there which was important since I was on a time deadline. Staff was very friendly and I had no problem parking right in front of the front door.

I will go back over and over.

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foodie114

Posted: 5/22/2008

Provided by Citysearch - 
Overall
Good, hard to get to

The cupcakes were good, but the people working there weren't overly friendly. It was a bit annoying to park and the location isn't the best.

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ronkie

Posted: 2/11/2008

Provided by Citysearch - 
Overall
No frills great bakery

We have been getting birthday cakes for the last year or so. Although I try to stay away from past or present ""trendy"" desserts (honestly, did you ever have a tiramisu that beat out a good brownie?). I have to admit that their Red Velvet cake is really good (albeit rarely even -- it has more than a little bit of the ""homey"" lopsidedness to it). The cupcakes are to my mind as good as Sprinkles, although I am not a huge fan (I miss the Van de Kamp devil's food cupcake of my 60s childhood). The baker (owner?) seems to be pretty no-nonsense, but the people interfacing with the public (usually young women) have been uniformly pleasant.
I would say that this is my new favorite birthday cake place.

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tarametblog

Posted: 1/28/2008

Provided by Citysearch - 
Overall
A great local cupcake shop and bakery

This is a local shop and not as popular as the other bakeries and cupcake shops ,but as for taste it can compete against the best of them. The place is no frills and isn't as chic as other places but their cupcakes are nice and light with flavorful icings that didn't bog down the tastes buds. The frosting on their strawberry cupcakes is amazing. I'm not the biggest icing fan and usually have to wipe some excess frosting off, this time however, I was wiping up the icing on my plate with my finger and into my mouth. The taste reminded me of those strawberry shortcake ice cream bars the ice cream truck would sell when I was growing up. The english toffee was also a good one and although I'm not a maple fan, the other LA Cupcake group members liked thier fall spice cupcake. Oh and I didn't get to try the coconut, but heard some good feedback on those too. Cupcakes are $2.50/each.

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Hotcakes Bakes

4119 S Centinela AveLos AngelesCA 90066

(310) 397-2324

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Hotcakes Bakes

4119 S Centinela AveLos AngelesCA 90066

(310) 397-2324

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