The service is horrible & they will ruin your event!
I was originally pleased because Elevate Lounge had guaranteed they could accommodate our big group. We were all very excited to have a great night in the beautiful establishment.
Unfortunately, I have to make a few complaints.
It was my 33rd birthday and I wanted to make sure my friends and I had a great time with no hassles. That's not quite what happened.
We arrived during the window of time they had mentioned and still experienced trouble getting in even though our bottle had already been paid for. We asked the GM Michael why we were still waiting to be let in he ignored us at first and then said, ""Jay will be explaining who in your group is not in dress code"". As a GM he should of done his job and just let us know. They proceed to say a friend is being denied access inside the club for his shoes. He was wearing all-black shoes and I feel his fashion choice was justified in this setting. It's popular shoe wear and don't think his particular pair should have prevented him from getting inside, especially with the amount of money we were spending.
I had pre-ordered a bottle (at $295, which is standard) but my friend's who had arrived their prior to my arrival purchased a bottle for my birthday. Other bottles were purchased even after that. Our group spent well over $2,000. We gave Elevate a generous amount of business and patronage so we were expecting courtesy and some kind of service while we were there just like any other group visiting their establishment. It did not happen. Even Elevate's General Manager did not treat us with respect nor greet us. Isn't this a General Manager's duty? To treat his paying guests with some genuine service? He blatantly ignored us on two different occasions.
And when one of my friends wanted to get some answers as to why we were being ignored and not given basic items as ice and mixers for the four more-than-$295ea/per bottle we purchased, he walked away from her. She wasn't done speaking and because she tapped him on the shoulder, he felt ""threatened"" and had her thrown out. And on top of all that the line for the bathroom is ridiculous! With so many places in LA to party I would say the only thing Elevate has going for them is the location they need new management immediately!
I can see I am not the first person to complain and have a problem with of some of Elevate's employees. If they want return clientele, I would advise to have a talk with some of the staff. I know I will not be returning and I, unfortunately, will not be recommending Elevate to my friends and family. With social media being so prevalent and having ""recommendations, suggestions"" so readily available, I think it would be in their best interest to do some customer training at Elevate.
I really was looking forward to celebrating my birthday at their establishment and I wish I could say I had a good time, but I can't.