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Eagle Rock Emergency Pet Clinic

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Business Details

39

years

in Business

YP Qualified

Hours:

Regular Hours

Monday-Friday 6:00 PM - 8:00 AM, Saturday 12:00 PM - 8:00 AM, Seasonal

Payment method:
visa, master card, debit, check, cash, financing available, insurance, amex, discover
Categories:
Pet Services, Veterinarian Emergency Services, Veterinarians, Veterinary Clinics & Hospitals

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08/24/2010
RUDE! Don't do it THEY DON'T CARE ABOUT YOUR PET.

I took my cat to this emergency clinic because she was wheezing and appeared to have difficulty breathing with an accelerated heart rate, and had also had diarrhea the day before, and vomitted on the way there (which she always does in the car). I spoke with the receptionist on the phone before going there. She said it was hard to tell what the problem was, but if she had an accelerated heart rate I should bring he... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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07/05/2009
Don't Get Your Heart Stomped On

Nothing can compare to being concerned about a pet and being treated so uncaringly, so rudely, so dispassionately horribly by the receptionist or vet tech or whatever she is at this clinic. \r \r In my entire life, and I am in my 60s, I have never been treated so badly by anyone in the service industry, let alone a veterinary facility. THEY DON'T CARE!!! You are an impediment to their day, a minor irritation the... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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05/04/2009
Excellent Service

Our eight year old Maltese had a stroke. We had to rush him to emergency. The doctor was so nice, and took the time to explain that our dog had cancer. The tumor was so large it was pressing on the spleen, had affected the brain, and that is what caused the stroke. He did not try to take unnecessary x-rays, or in any way charge us extra money. He explained that because the cancer had developed beyond his ability to s... view more

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
01/15/2009
helpful and friendly

i took my pug-a-poo Nala to the emergency clinic because of seizure. It was the first time i had ever seen my dog or any dog having seizure, i was freaking out and a friend recommended them because she had a similar situation. We called and they were very helpful. They explained seizure and teh possibke causes, they helped even if we wouldnt go to their clinic. Once we got there they were friendly and they seemed to... view more

Was this review helpful?Yes No|Flag Abuse
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
07/26/2008
Caring, Fair and Understanding Place

If you live on the eastside, this is probably your only option, unless you want to go to West Hollywood. They are only open when other pet hospitals are closed and am glad they are there. Took my girl in last month when she got stung by something. I didn't know what it was, but they saw it right away and even told me what I needed to do, if I didn't want her seen. Since I was there, I had her seen by the vet. Th... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
12/22/2007
good for an emergency

I've only had to go to an emergency vet clinic once before for a minor ear infection. This time I took my 5lb pekingese and had good care. My dog had a ruptured abscess and they took really good care of her for a reasonable price(less expensive then Studio City Animal Hospital). This was not a quick visit and I had to leave my dog there for a few hours for surgery but while I was waiting there were other dogs brought... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Eagle Rock Emergency Pet Clinic

4254 Eagle Rock BlvdLos AngelesCA 90065

(323) 254-7382

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Eagle Rock Emergency Pet Clinic

4254 Eagle Rock BlvdLos AngelesCA 90065

(323) 254-7382

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