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Over the years, I have been here more times than I can count with all of my dogs. Each time I have been, I have felt very grateful that these lovely people are in my neighborhood. Unlike other Pasadena area ERs, they do not price gouge and their rates have barely even gone up.
<br>My worst experience was with a senior rescue cocker spaniel named William who was very ill from the day I adopted him. One night I woke up hearing him go out the doggie door and not come back in. When I went out to see where he was, I found him passed out. By the time I got him to Eagle Rock Emergency, he had died in the car. They were kind enough to only charge me half of their regular rate.
<br>Since then, I have been there numerous times and I can't speak highly enough of this place. The receptionist/vet tech "Z" is always a pleasure to interact with. Very kind and compassionate. And Dr. Sullenberger as well. Going to the ER vet is rarely a happy experience, but it is the kind of service that I am very grateful to have so close by.
I took my cat to this emergency clinic because she was wheezing and appeared to have difficulty breathing with an accelerated heart rate, and had also had diarrhea the day before, and vomitted on the way there (which she always does in the car). I spoke with the receptionist on the phone before going there. She said it was hard to tell what the problem was, but if she had an accelerated heart rate I should bring her in. \r <br>I did. I waited in the exam room for a long time, 20-30 minutes before the Vet even came into the room. When he finally did come in he was agitated and rude right off the bat. He looked at my cat that was lying on the exam table and said she looked fine to him. I began to read the list of issues that she had been having that evening that led up to me bringing her there in the middle of the night. He told me 3 times that I woke him up, he was tired, and that I was wasting his time. I got angry at that point. I asked for another doctor, he said he was the only one there. I told him that he chose that job, not me. I was in shock that a ""professional"" was having this kind of attitude. I asked him if he really thought I wanted to be there in the middle of the night with nothing wrong with my cat. Something was very wrong with her. He went out of the room and came back and and said that people kept coming in all night wasting his time, and he did 2 surgeries, so he was tired; then gave me some sort of an apology; he said he may have taken it out on me. No kidding. He gave my kitty a very brief exam, and didn't address her breathing issues. Her nose was running so badly that a puddle of water about the size of a quarter had formed under her nose on the table where she was lying. He kept saying over and over ""She's fine, there's nothing wrong."" \r <br>He did decide to give her an outrageously priced shot to settle her stomach- even though my concern was the breathing problems. I asked if it would help with the breathing, and again, he told me there was nothing wrong.\r <br>\r <br>I had already decided that I was going to take her to her regular vet when the office opening in the morning because I didn't trust this guy's opinion. As soon as her doctor saw her- within the first minute- he said ""She has an upper-respirtory infection."" Her doctor went on to give her the treatment that she needed. I told him what had happened at Eagle Rock Emergency Pet Clinic. He was shocked. Don't go here if William Sullenberger is on duty- he's bad news.\r <br>Oh, and they charged me $150 for a cat that had ""nothing wrong with her.""
Nothing can compare to being concerned about a pet and being treated so uncaringly, so rudely, so dispassionately horribly by the receptionist or vet tech or whatever she is at this clinic. \r <br>\r <br>In my entire life, and I am in my 60s, I have never been treated so badly by anyone in the service industry, let alone a veterinary facility. THEY DON'T CARE!!! You are an impediment to their day, a minor irritation they brush off. Can you bet your pet gets treated the same way?\r <br>\r <br>Some reviews are positive. Nurse Ratchet must have been out that day. There are too many like mine, though, so go elsewhere if you possibly can.\r <br>\r
Our eight year old Maltese had a stroke. We had to rush him to emergency. The doctor was so nice, and took the time to explain that our dog had cancer. The tumor was so large it was pressing on the spleen, had affected the brain, and that is what caused the stroke. He did not try to take unnecessary x-rays, or in any way charge us extra money. He explained that because the cancer had developed beyond his ability to save the dog, it was our choice to either do surgery (which would not save the dog long term) or we could put him down. We love our pets and do not want them to suffer unnecessarily. We did have the dog put down, and as difficult as it was to lose our loved one, we were so appreciative of the Doctor and Staff's compassion for us and our pet at that time.
<br>We highly recommend this emergency facility.
i took my pug-a-poo Nala to the emergency clinic because of seizure. It was the first time i had ever seen my dog or any dog having seizure, i was freaking out and a friend recommended them because she had a similar situation. We called and they were very helpful. They explained seizure and teh possibke causes, they helped even if we wouldnt go to their clinic. Once we got there they were friendly and they seemed to care about my dog, and understood that money would a issue, they helped and we got a good price as opposed to other hospitals. I hope this helps and you should always call the hospital because sometimes they sound like they dont want to be there and that is not teh kind of attitude you want helping your beloved pet.
If you live on the eastside, this is probably your only option, unless you want to go to West Hollywood. They are only open when other pet hospitals are closed and am glad they are there. Took my girl in last month when she got stung by something. I didn't know what it was, but they saw it right away and even told me what I needed to do, if I didn't want her seen. Since I was there, I had her seen by the vet. The support staff was no nonsense with plenty of resources had I wanted to go somewhere else. When my dogs were skunked the following week, they gave me a great cure and I appreciated the time they took and the willingness to see the pups after I bathed them (so as not to excite the other patients from the smell).
I've only had to go to an emergency vet clinic once before for a minor ear infection. This time I took my 5lb pekingese and had good care. My dog had a ruptured abscess and they took really good care of her for a reasonable price(less expensive then Studio City Animal Hospital). This was not a quick visit and I had to leave my dog there for a few hours for surgery but while I was waiting there were other dogs brought in with pitbull bites and one who got hhit by a car and like any emergency clinic they got priority. I talked to others in the waiting room and one dog trainer and one cat foster person had repeatedly used this hospital when needed and that eased my mind a bit. Overall very helpful and my dog is recovering well.