Don't waste your time with this print company! They may initially say they can get your order done in time and respond quickly to you, but once they get their 50% deposit they go ghost on you and never complete your order. Do not trust them!!!
Their owner Michael said he can get our prints done in time, then once we dropped off the product and gave him his deposit, he responds to us the day of pick up saying he can't get them done because of the quality of the material, claiming they were polyester when on the tag it clearly said 100% cotton. He said he would just return our deposit, but when I tried to call him several times and left messages with his receptionist they kept saying he was "out of the office". I didn't believe this one bit so I went to the location myself to confront them.
When I got there the receptionist who was clueless about everything, phoned Michael and said that I was there to see him. She said he would come out, I waited 45 minutes and Michael never came out. While I was waiting, the receptionist kept answering calls and would put people on hold, then would phone the person they were requesting to speak with and they would tell her to tell them that they are not at the office, she would then get back on the call that she had on hold and told them exactly that. SHE DID THIS TO EVERY CALL!
Once I heard this, I sternly requested to see Michael ASAP. Then 10 minutes later I saw a guy walk past me and gave me a smirk as he walked out the door. I had a funny feeling that he was Michael so I looked him up online and found a photo of him and it really was Michael who just walked out right in front of me and gave me a smirk.
To keep the story short, they continued to lie to me while I was waiting there and only came out with 23 printed bandanas (which looked perfectly fine! But I could tell they did them while I was waiting) And gave me the rest of the 488 blank bandanas just to try and get rid of me since I kept pressuring them for answers. She said she'd work with Michael the next day to get me my refund. Again, I DID NOT BELIEVE THEM.
The next day I went again to request a copy of my refund being issued or a check/cash in-hand. This time the receptionist recognized me and told me more lies of how nobody was there to see me. I told her if I did not receive a copy of my refund being issued by Monday that I would have my attorney talk to them.
We are still trying to get our refund, but I strongly believe that they are just SCAM ARTIST who don't do work and just keep your deposit. They need to be shut down!!! DO NOT WORK WITH THEM!!