06/21/2012Provided by Citysearch -
Came here with a few friends for the first time last night. The bartender was extremely RUDE to my friend because he did not know how to make the shot she ordered, that we had had earlier from a different bartender here. He left her other drink sitting behind the bar while he decided to serve his friends instead, she stood there waiting and another guy standing at the bar also noticed how rude this bartender was and called him out on his attitude and paid for her drink just to spite him. I ordered a drink, and wrote, ""f*** you"" on the receipt and did not tip, because he was extremely RUDE to me as well. This bartender came up and GRABBED THE DRINK OUT OF MY HAND AND SHATTERED IT AND TOLD ME TO LEAVE. THIS HAS GOT TO BE THE WORST CUSTOMER SERVICE I have ever experienced in my life. FYI the Bartender had medium length, dark hair, and was wearing a hoodie jacket, very slim. While we were outside I heard other people complaining about him. Sadly, I never want to come back here, and I don't think my friends will either. I think I should atleast be compensated for my drink since I had ONE sip of it before he shattered it. GOOD JOB CHA CHA LOUNGE if I could give negative stars, I would.
I work in customer service as well, and when a customer is unhappy, you need to make sure they are taken care of, because when it comes down to it, YOU DON'T HAVE A JOB WITHOUT CUSTOMERS and you can't just pick and choose which ones you want to be nice to.
Thanks to a guy outside, he said this bartender's name is Andy.