If there was a way to give less than one star I would do so. It's the third time I went to this place, the 2 first times were not great but I figured everyone can have off days... But I had to put my cat to sleep today, so first off you'd expect compassion and extra effort from the team to have it as less painful as possible. But no, that's not how you do it at Cahuenga Pet Hospital... I took the appointment on Saturday, and asked for a tranquilizer pill to be picked up on Tuesday (the day before) to allow the cat to feel less stressed in the car on the way there. Tuesday comes... ""you have no appointment with us, but we'll squeeze you in"".... I'm like I call on Saturday to make it... Today comes, we get there at 8:50am, for the appointment at 9am. Lady up front was not super nice but whatever. She asked ""do you want to be present?"" Yes. At 9:15am, we were allowed in the patient room since a big dog was coming in... At 9:30, a nurse came in to ask ""do you want to be present?"" Yes. By this time, my patience is running thin... 9:45am, a nurse comes in to take the cat in the back to get the temperature and weight, but grabbed the cat by the leg before seeing me observing her and then picked her up normally. Came back 3 minutes later... 9:55am, the nurse came back to put on the receptor for the needle.... 10:00am, the vet finally arrived and started injecting right away, I would not have been petting my cat, I would not have had any notice of her leaving... 10:03am, the vet left, I took a moment, to compose myself and saw another nurse come in happy and greeting into the room, just to leave right away, saying ""oh sorry wrong room""...... The vet was professional and my cat left purring so I'm ok but the place is run and holds terrible nurses and helpers. I will not ever go again to this place and would never recommend it.