My wife got rear-ended and the rear bumper was pretty messed up. What I liked right off the bat was meeting VK. He had a good mix of casual, business-like, and friendly. I like that he shook my hand--something you don't get much of these days, but it's still something that I think says a lot about a man. Anyway, I felt comfortable that he was on the up and up. Still, I've heard so many bad stories about getting screwed by body shops, that I was a little nervous. VK patiently answered my questions on a couple of different phone calls I made to him so that set my mind at ease. Just for the heck of it, I got 2 more estimates--they were both higher and the other two shops weren't as friendly and I didn't feel like they really cared whether or not they got my business or not. So I went back to ICC and let them get to work on my car. I dropped it off on a Monday morning and they said it would probably be ready by Friday. Once they tore the bumper down, they found some other damage and said they had to order a part and so the car wouldn't be ready until after the weekend. But then somehow, on Friday morning they called me and told me it was ready, so that was a pleasant surprise! I picked up the car and met Nelson. He was also very friendly and professional. The car looked great. They buffed out the paint and cleaned the interior too. (Something I definitely wasn't expecting.) I hope I don't ever need to get any bodywork done again, but if I do, I'll go to ICC!
5060 Venice BlvdLos Angeles, CA 90019
From Business: CA West Coast Paint and Body specializes from complete auto painting to touching up minor dings and scratches. With over 39 years in the business our expertise is u…
GM VK is a true professional. I think it is safe to say that he made a strong impression in a short amount of time. In my case, I was at an important juncture in a car buying process and needed a frame and body examined for any remnants of faulty collision repair (thanks Carfax). I called VK after seeing the stellar reviews and he did not disappoint. After we talked for a bit, he knew exactly what was needed and said he'd fit me in same day. I took the car in and VK or Vic, spent about 30 minutes combing the car like a detective at a crime scene. He painstakingly looked for any sign of subpar repair(s) that might make my prospective car buy a no-go. He patiently fielded every question I had and explained the details of what he observed. He even used a high tech device that measured paint thickness, which is a sure sign of prior repair. He broke down everything in layman's term and we discussed the weight of each item he observed, and what effect, if any, it would make on vehicle performance. He never once seemed rushed. Ultimately James gave me a clear and unbiased professional opinion that allowed me to purchase the car with the assurance that only an expert can provide. As I type this I am breathing a sigh of relief that the car I worked hard to find was a solid buy and VK confirmed that. And the kicker? His time, understanding, and professional opinion,....free of charge! Thanks VK,......I owe ya one! This industry needs more guy like Vic AKA VK.
Nelson and VK really do know how to conduct their business with a sense of modesty, honesty, and courtesy I've never seen before in the auto repair world. I was given timely calls and friendly updates on the status of my car throughout the whole repair. (lasted ~2 weeks) Worked around my schedule that Ive seen fit. and have very nice waiting rooms. friendly attentive staff that always pick up their phones and return calls (something I do not feel happen a lot with other shops) Nelson gave me a thorough accurate estimate on my front fender bender. Kept within my budget and made sure the whole process was done before giving the thumbs up for me to pick up my car. He even went great lengths to give me advice on the parts I bought for installation. Such as applying free sealant to prevent corrosion on the hood I bought for my car. (I didnt have money to afford the whole thing painted) the new Front headlamps I bought didnt fit when I asked them to install. and instead of buying entirely new headlamps which an ordinary shop would do. they just bought the piece needed to make the old lamps fit and work again. This is true honesty that shone through here. and is invaluable for any budget-minded college student paying out of pocket for an accident. Trust me. This place is very good.