Taylor Medical CenterAdd to mybook
- General Info:
- Good Shepherd’s urgent care clinics are dedicated to providing immediate care for non-hospital medical needs. Our goal is to provide an alternative to the emergency room by offering an urgent care center with lower co-payments and fast service. Urgent care services are offered at Taylor Medical Center which is open late to provide patients with quality after-hours care. For more information, please call the Good Shepherd Healthy Hotline at (903) 315-GSHS(4747) or Toll free (888) 784-GSHS(4747).
- Urgent Care
They do not take into consideration the financial difficulties of their patients and, apparently, use already opened dressing supplies on multiple patients. After lancing a cyst on my son-in-law's neck, they required he come back into the clinic daily for wound packing. My daughter asked if her family members, who are nurses, could pack the wound for him. Initially, they refused. My daughter and SIL have limited income ans no reliable transportation. They have to borrow a vehicle to ...view moreget to Longview. They also work alternating shifts. My SIL does not drive. I went with them to their 3rd visit and explained that there are multiple nurses in the family who can change the dressing and requested they send dressing supplies home with him so he could have someone change the dressing at home. The doctor or nurse practitioner (no name tag) refused. He said if they couldn't come in every day and wanted to change it at home to only change it every other day, buy the supplies themselves, and come back in 4 days. When I asked what would be done with the supplies opened and used on my SIL (certainly charged to insurance) he indicated that it (the packing strip) would be used again, on a different patient. He became angry and kicked the biohazard container when I pressed the issue of whether or not the supplies were being charged to the insurance company and questioned the practice of reusing the packing strip on a different patient. If you can avoid this place at all, DO SO!view lessShare Review
Horrible experience. If you are really in severe, go somewhere else! I went there a few weeks ago at 7:00 pm on a Friday because I had a bad gout attack in my foot. They thought I was faking it to get vicodin! The Nurse Practitioner named Tia had an attitude with me as soon as she walked in. She didn't even look at my good foot to compare with the swollen and hot bad foot, and looked at my bad foot for only 3 or 4 seconds. She offered a steroid shot. I said let me have it, but ...view morewhat about my excruciating pain? She She said, "Vicoden is out. You aren't getting it, it's now class 2 or 3 or something like that. The red haired punk medical student that was with her laughed when I said that if you could have this in your foot, it would help you understand and be a better doctor one day. So she offers to write a prescription for ultram. We got to the pharmacy 30 minutes later and it had not even been called in. The pharmacist called back up there and got the prescription. I was so mad. While waiting, I called the Taylor clinic to ask who was in charge, and the guy who answered said "I am." I told him it's not acceptable, they were not busy, 30 minutes and it still wasn't called it. He then LIED to me saying, "..oh no, I called and personally spoke to the pharmacist myself." Yes, schmuck, you spoke to him after he called you looking for the prescription! I have a CHOICE. So I CHOOSE to NEVER STEP foot in there again. If you are really hurting, I suggest going to the ER or drive to Tyler.view lessShare Review
I recently went in severely ill-- I've never been so sick in my entire life. The PA said it was the flu and/or stomach bug and sent me home with a drs excuse for two days. On day three, I was still severely ill, so I called the clinic. I explained that my note was for two days off work and I was still very sick. I asked if I should come back in, and the clerk said that she "couldn't tell me what to do; it doesn't matter, its up to you. The flu lasts as long as you have symptoms, so you...view more might as well wait it out."
So I did. I returned a few days later, asking if they would extend my excuse so that I can get paid for sick leave. The receptionist said that whoever told me not to come in was wrong, and the providers won't extend my excuse.
I explained to her that its not MY fault that the girl I spoke with on the phone was misinformed and I cannot get paid sick time without a note for the days. She said that they ONLY give notes for TWO days at a time... For the flu? Ridiculous. No one gets over the flu in two days. I guess that's a way to ensure that you keep coming back every two days for the same illness-- more $$ for them.view less
My wife went her with a broken leg. After sitting for 2 hours, they did an X-ray to confirm her leg was broke. She was given a prescription for pain meds and told someone would call her to schedule a follow-up to get a cast for her leg in 2-weeks.
No crutches, no cast, just a prescription and sent her out.
It has been 2-weeks today, and I had to call about her appointment. "Oh, we're so sorry. I see it right here. We'll get her in right away. Can I call you back at this numb...view moreer?"
So, I'm waiting on this phone call, but still they really dropped the ball.
Why would you send someone with a broken leg away without a cast? The Good Shepherd website on their Taylor Medical center even says, "We now offer Orthodirect to fast track orthopaedic injuries."
I'm sure there was a good reason. Someone probably had a birthday going on, and the physicians wanted to get back soon so to get a piece of cake before it was all gone.view less