I have been with Chase since they bought Bank One. I think it is OK. They pay low interest rates on savings accounts though. They don't answer their phones at the Longview office as much as I would like them to. But, they have worked with me on erasing fees that were charged because of small errors made on my behalf. Even though you you have to get through the automated aspects of a 1-800 call, once you get to someone they are helpful.
2721 E Marshall AveLongview, TX 75601
Somebody Goofed and Swapped the times above. Its 9am to 7pm...And here I turned around after working all night to try and catch them when they opened...Thanks Alot!!! But the bank has very convenient locations in most major towns around East Texas.