Warren Appliance

Tale of two stores:
Deal with Warren Appliance at your own risk. There’s good will and there’s bad will.
I had been a customer of Warren’s for fifteen years. I bought one or two washing machines from them and two dryers (I have two buildings on my property that have laundry rooms),. I also had them do the repairs during this time. I can’t say they sell the best machines but overall they have been adequate. In June of 2016 I bought a used dryer from them at their recommendation. My old dryer needed a new timer for $150. I decided it was more cost effective to get another dryer. This is what they told me at the time that greatly influenced my decision.
We decided to get a rebuilt dryer. The service man highly recommended the dryer as it is very durable with few repair needs. He said it will last a long time. He said the new model of these has the same mechanical parts and he said it wasn’t worth spending twice the money. He knew that our dryer gets a lot of use and he felt very confident in selling it to me. I did appreciate him looking to save me money but on his end he may actually make more money selling his rebuilt ones versus a new one. With the service call and delivery charge the dryer cost me over $400 and I could have gotten a new one for $200 or $300 more.
So less then three years later in March 2019 the dryer needed a new heating element – the cost of repair $155. Now three months later the drum is making a horrible noise and the dryer only works intermittently. When he was hyping the dryer to me there was no caveat that there’s always a possibility that it could break down anytime and that would have influenced my decision to buy it. It’s not like I don’t know there are lemons and machines break down but they also personally rebuilt it and tested it – this wasn’t manufactured in a plant.
I called to see what could get worked out especially having been a customer all these years. I guess they don’t value customer relations. I have no beef with their only being a ninety day warranty on a rebuilt dryer but that wasn’t the issue. The most he was willing to do was maybe give me free parts or a 20% discount on the parts depending on the problem. That in it self was ok and appreciated. But he absolutely refused to come out at no charge (They charge $75 for an assessment) and then he would let me know the cost of repair and what he would do for me. I only live 4-5 miles away. So basically he was saying pay me $75 and we will assess the problem and then let you know what we will do for you. If it wasn’t worth fixing I’m out $75 and they would have probably tried to sell me another rebuilt dryer. Good will is taking care of your customers so for $75 dollars they lost a customer of fifteen years who is honestly disgusted with them. Pretty stupid trade off in my book. Read some of the other negative reviews on how they conduct business.
On the other hand to fill this out. The same day I had to get some carpet pad and tack strip to repair some carpets that had gotten wet due to flooding from a recent hail storm. I went to Family Carpet One Floor and Home at 1401 Ken Pratt Blvd Suite B, Longmont, CO 80501 where I had bought flooring many years ago. The owner recognized me and gave me the supplies for free. True it didn’t amount to much money but the gesture was very much appreciated. This is how you establish good will and have a satisfied customer who feels good and wants to come back and do business.
Need I say more.

ALMOST CAUSED A HOUSE FIRE... Mr. Warren came to my house to fix my dryer which was not working and said that it was fixed. He charged me and went on his way. Instead of actually fixing it he removed the safety switch and said that it is almost entirely unnecessary. It is something that they started to install many years ago and all they do is malfunction and cause the dryer to stop working. He short circuited the system by splicing a wire around the safety switch. My girlfriend was doing laundry later that day and said that she smelled burning. Smoke started to fill the basement and the clothes nearly burnt her hand when she ran downstairs to stop the dryer. The actual problem was that the casing for the heating element had melted and short circuited onto the heating element itself. It essentially became a conduit for all of the electricity and almost started a fire. THANK GOD MY GIRLFRIEND WAS HOME AND DIDN'T LEAVE THE HOUSE AND DOGS ALONE!!!!!! Mr. Warren did not accept responsibility for the situation and a SEARS technician came and found the problem right away. Mr Warren refused to give me a refund even though I threatened to write a bad review. Well here is the result of that. Good Luck to you if you decide to use this corner cutting, code dodging company.

I bought a dryer from this place 4 months ago and it’s broken already. I'm mad. I was told they replace all used and wearable parts. I specifically asked if they replace the drum bearings. They said yes! Well my dryer has failed in four months and its now loner turning. Now I have to bring the equipment back to the shop for them to charge me 35 dollars to just look at it. BUNCH OF BULL! Then if and maybe they may warranty the part. Looks like I'm going to have to just fix the Dryer myself. Should have paid half the price from some junk dryer from Craigslist and would have received the same quality and customer service from some Joe off the street. DON’T WASTE YOUR TIME OR MONEY. If you expect to receive remanufactured products that is not going to happen. They are liars they don’t replace all wear parts. They just do what is necessary at that time to sell and make more money. To Hell with this place. I will never refer this place to anyone! LIARS!!!!!!!!!!!!!!

small local businesses are the best. checked prices at the box stores. maybe a better price to start but when it comes to repairs your stuck. Warren appliances came out to repair my appliance on the same day and actually gave me a time of day instead of having to take off half a day to wait for the repair man from 12pm to 5 pm.

Wife called Warren appliance to see how much it was to fix our LG dryer after we dropped it off for service. He said the motor was 220$ and the labor was 30$ to install. We looked around and found the same motor for 99$ at sears, then called Warren Appliance to see how much it was to install the other motor, He replied 30$ which we agreed to. Went to pick up the dryer and was billed 80$ instead of 30$ plus the 35$ initial diagnostic fee. The diagnostic fee was agreed upon and was fine but the owners of which I think are brothers, stated they made a mistake that the employee should never have told the f####n price over the phone, "this is what my wife heard while on the phone talking to the other owner" The worst thing is neither of them tried to make it right or comprimise. Rotten way to do buisiness and will never visit again and word of mouth will get around!!! Too bad a small buisiness would treat customers this way

Gave us a price on replacing a motor in our dryer, then when we went to pick it up the price was triple the amount qouted. WITH NO NOTICE OF INCREASE! Bad customer service as he cussed out another employee while on the phone with my wife. I don't write a review very often but this guy shouldn't be in buisness. BEWARE

Small town store with old fashioned good service. I've used them for service parts many times. Can't say about new/used appliances, but would be surprised if they didn't treat you right.