I have to say that Pet Smart in Logan Utah is HORRIBLE!!!! A few months back we took our dog to the local pet smart for a groom and when we went to pick him up, we looked at the itemized charges and were super confused because they had the same item listed twice and both with charges so we questioned it and we were told it was because two groomers worked on him. So we obviously said we shouldn't have to pay it twice for the same service if two groomers worked on him, and they were completely rude to us, kicked us out of the store and they refuse service to us now, except last month, when we went in and they did the service and as soon as we were paying they said this would be the last time, it was a mistake and they shouldn't even had made the appointment. This is completely disgusting! We go to a Petco an hour away and have no problems, and to me it is worth it because they treat us with respect! This is completely unacceptable, I have made sure to tell several friends and we alternate and take the dogs together so we don't have to drive every time and go to the other pet smart. I will make sure I tell EVERYONE I know about this. I have called customer service and had NO HELP from them, basically was told that was not up to them. So are we supposed to be sheep and pay whatever they tell us to pay without questioning it because if we do we are refused service? It is completely insane!!! I hope anyone reading this think twice about going to pet smart in Logan consider Petco, or Sam's club or anyone else for their dog food and other needs, I will never support a business that will treat people with that kind of disrespect and disregard for our RIGHTS as consumers to know what it is we are paying for and where our money is going to. It is DISGUSTING! Yes I will say it over and over I will never ever ever shop there and I know A LOT OF PEOPLE. I am a property manager and we are a dog community and we make sure our residents get information about every pet store and local groomers, and we work with them just to make sure Pet Smart gets NO BUSINESS from us or anyone we know!
- General Info:
- PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Logan PetSmart today!
- All Living Things, Authority, Grreat Choice, Marvel, Natural Choice, Simply Nourish, Top Fin, Top Paw, Top Wing, Toy Shoppe, Wellness
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- cash, discover, check, master card, visa, amex
- Pet Services, Pet Food, Pet Stores, Pet Training, Birds & Bird Supplies, Pet Grooming, Aquariums & Aquarium Supplies, Dog Training, Tropical Fish, Pet Sitting & Exercising Services