Young (the owner), is the nicest and friendliest lady at the counter. She listens to your clothing concerns and tries to address how she can help very specifically. If she can't fulfill your request, she tells you upfront and tries her best to attain the rest. There's been some tough stains that I had on my favorite shirts and she wasn't sure if she could remove them, but luckily they did! I was so happy that my unknown stains were removed and my shirt looked new again! Also, I get everything hemmed and tailored by her - her attention to detail on every garment is stunning. She's also super understandable for rush orders too! She will definitely work with you as long as you work with her!