Had my sons 10th birthday party here, BIG MISTAKE. For starters, the wrong date was booked. Thankfully I called the day before to confirm, yet unfortunately I would have had a better time at another roller rink if they couldn't accommodate us. 2nd, the party was booked for 2pm, opening time. DO NOT ARRIVE EARLY. They WILL NOT let you in the door to set anything up and make everyone wait outside....including any other parties booked for the day. 3rd, DO NOT BRING BALLOONS. They confiscate the balloons at the door because they claim the balloons get sucked into their exhaust system. Would have been nice if they told us that before we spent the wasted money on balloons. 4th, DO NOT let the staff take your cake. You can tell them to not tip it, bang it whatever, but they throw it around like it is nothing and your cake will be destroyed before the candles are in place. 5th, in my case I paid for 15 kids (around $200), and had about 20 adults (grandparents, aunts, uncles, parents, etc.) They provide you with only 2 booths that sit a maximum of 4 kids each. 6th, the area they give you for the booths becomes a runway for roller skaters falling and bumping into everything/everyone. NO STAFF direction. 7th, there is a separate AREA for the kids you paid for to eat their 1 piece of pizza and non-refillable beverage. But wait, they are only given 25 minutes to consume their pizza, drink their beverage, then sing happy birthday and eat cake. In this area, there is NO room for the other adults who attended the event to celebrate their son, grandson, nephew, etc birthday. Plus this was not advised to us before nor during the birthday party! It was an utter kerfuffle. When trying to clear things up, the "party planner" was very rude and walked away when trying to talk to him. The staff was severely UNDERSTAFFED and very RUDE!. After the candles are blown out, the adult party attendees go back to the small booths in first area to hopefully enjoy some smashed cake. NOT. They DO NOT allow cake in the birthday party area. So no room anywhere for them to eat cake. No shocker seeing how the owner made it a point to stress that "attendees" pay nothing and basically take up space. Moving on. 7th, the cost per kid in the birthday party is $13 each. That is a NON REFUNDABLE charge for 1 piece of pizza, 3 supplied helium balloons, 1 non-refillable beverage, rental skates (whether they need them or not) 1 napkin and one plate. COMPLETE WASTE OF MONEY. 8th, DO NOT bother ordering food/beverages for the adults. The pizza is disgusting. The cheese looked and tasted like fondu. $15 for a large pizza that wasn't even worth the digestion. Then you ask for a pitcher of pop/beverage. NOPE, pitchers are NOT allowed in the party table areas. They supply you with 5 cups of pop as a substitute, yet for the same price as a pitcher. So 2 pitchers (10 cups) of pop and 3 pizzas will cost you $60. WASTE!!
DO NOT WASTE your money here for a birthday celebration. I WILL NEVER RECOMMEND NOR ATTEND EVER AGAIN, unless new management takes it over