I had a great experience. They used my color formula and treated me very well. I don't know what these other raters are talking about. Hello, you are paying next to nothing to get hair services and you are complaining it takes too long. It's true you might want to allow a little bit more time than a hair salon but if you want quality work supervised by trained people, this is your place. I had a slight problem with extensions (I wanted to try something new) but they were great about giving me salon credit. The owner Stacey is First Class and you will be in good hands.