Called to make an appointment since having a still birth. The receptionist couldn't figure out how to enter my Medicaid information. She then asked, "so you just had a miscarriage for something?" Totally inappropriate and insensitive.
Made it to our appointment, 5 minutes late due to traffic and not being able to find the building right away. We were then told by the office manager that we should've been there 30 minutes early and that the therapist had somewhere to be and couldn't see us that day. Our interaction with all of the staff at the front desk was awful.
We walked out without being seen, after waiting a week for this appointment.