Loyalty means nothing here
I was a customer of Community Choice for several years. I've had a checking and savings account as well as couple loans through them, always paid on time and on the up and up until I ran into some financial troubles in the past year. Much like the rest of MI, I have been struggling in this economy to keep my job. I survived 3 rounds of layoffs only to come away with a paycut. I have been barely able to make ends meet, not to mention having to deal with some personal tragedies recently as well. As a result, I overdrafted on my account. I immediately called Community Choice to appeal to them to please help me reduce some of the fees because I was going through a hard time. I never asked for a get out of jail free card, I merely asked them to reverse a couple fees so I could pay them sooner and get back on my feet since I was starting a new, better paying, more secure job. Now anyone reading this should understand that I work in customer service myself, so I am never that irate and unreasonable customer on the other end of the line. However, like everyone, I expect to be treated with dignity and respect. I spoke to manager and not only was he rude, but he made me feel about 2 inches tall, and after he said what he wanted to me, he hung up on me. I guess loyalty means nothing anymore. After years of good accounts and hard work, they leave me and dry when I need them most. That's not the caring and polite credit union I signed up with 7 years ago. I moved to Bank of America and have never been happier.