I was referred to Bill at Drains Unlimited from a dear friend as I was struggling with a drain backup in my first home. As this was my first major complication as a home owner, I was in a full panic. I made the call immediately and was met with a shockingly prompt response. I was surprised to feel as though Bill was taking on my drain problem like it was his own. I received a free estimate that was the same as my final cost. The drain needed to be snaked and augured, and it wasn’t a pretty job. I have 2 very large trees in the front yard and the roots had grown well into the sewer pipe. Bill took the time to explain to me exactly what his process would be and upon completion, showed me with a camera snake where the problems were and what he had done to get the line flowing appropriately. I was impressed with his quick service and honest approach to his work. This can be a messy job and I was very thankful and how polite he was in going about his business and how clean it was when he left. There is an uncertainty in dealing with anyone servicing your home and whether or not you are getting just what you are paying for, and Bill took all this worry out of the equation and made me feel confident with the work he was providing. I appreciate his help immensely and will be using and referring Drains Unlimited for all my future plumbing issues. Thank You Bill.
12530 31 Mile RdWashington, MI 48095
From Business: Aaron Swift Plumbing and Sewer Service, Inc. has been a family operated business since 1966. A commitment to quality and professional service has been our number on…
I am a 65 yr old homeowner and a co-worker gave me Bill's business card which I took home and put it away for future reference. My co-worker highly recomended this guy after Bill had done an extemely huge drain job for her. Thanksgiving weekend, I discovered a running puddle in my basement. I'm so glad that I kept that business card. I met with Mr. William Trotter and he explained to me exactly why I had this problem. After meeting him and knowing my co-worker praises of him, he was hired! He took extreme care of my belongings by putting tarps around to protect them from the cement dust. He showed me the cracked drain and had me watch the monitor when they ran the camera threw my other drains. He was very professional and caring plus educated me. Trust me! I have hired some real let down contractors over the years. If I need anything done around my home, I'm calling Mr. Trotter first. Plumbing is not his only forte.
We had a clog in our kitchen sink and needed it to be snaked out. He was able to come right away to perform the service. He gave me a free estimate and it was incredibly reasonable compared to other companies that I spoke with. Work was fast and clean, even puts down white paper from door to the sink when bringing in equipment. Very personable and enjoyed conversations about growing up in Redford/Livonia. Knew some of the same people. Gave advice about keeping the pipes free of clogs. Even told us a problem that may happen in the future. A previous plumber attached plastic catch drains to our metal pipes, he said it may be a problem if we have to keep opening the pipe. It is nice to have advice but no pressure to have work done, just in case we notice some leaking. I would recommend using Bill in the future because I definitely will!