My 2014 Suburban had a scratch on the driver side rear plastic above the taillights when I bought it and I was called and told it was all fixed and to come pick it up so I got a ride to come pick it up and the guy asked me if their was anything I wanted and I said yes I would like to make sure the scratch was fixed properly before I left. The worker and I went to check it out and the whole piece from the roof to the tail gate was missing. If I would not of asked to see if the scratch was fixed properly I would of left with no tail lights or top piece that was scratched. It took about 10 mins to put it back on and was very inconvenient since I was getting ready to go out of town and had a bunch or errands to do. All in all the work that was performed was done nicely but the service kind of sucked since I had to wait for the piece to be put on.
I was very pleased with Tony Juncaj and the experience I had with him. He was very courteous with absolutely no pressure. We were referred to Bill Brown by a former employee of Ford who is a member of the family and I am glad we were. Tony was absolutely fantastic; he is one of those guys I will tell people about. This was the best experience I have had purchasing a car to date. This means a lot as I have facilitated the purchase of and purchased for myself many vehicles including 2 BMWs for my parents, a Cadillac for my sister, a Pontiac, GMC and 2 Chevrolets for myself. I purchased the vehicle with cash so I did not experience the financing process of the typical purchase transaction, but I am sure it would have been smooth.
First, I would like to say that Shannan is a great guy. And it really shows in his work ethic. My experience with him, from start to finish, was fantastic. Never did I feel pressured or hurried along. I normally hate the car buying experience because, let's face it, car salesmen don't have a reputation of looking out for their potential customers best interest. But, Shannan was very different. Helpful, relaxed, friendly and willing to listen to my situation then genuinely try to find the best solution for me....and he did! I will be recommending Shannan to all my friends without hesitation! Shannan, if you read this, I am genuineleee grateful! P.S. Shannan can also sell you a Hyundai.