Brought a coupon for a 3 hour special. When I arrived there was slightly less than 3 hours left till night bowling. Said I could not use the coupon. The man said it was better not to use the coupon, and he "didn't want to screw" me. Paid $37 instead of $24 per the coupon. Wouldn't change his mind at the end. Bottom line is, they are dishonest people. Beware.
Hello. We are very concerned about your bad experience. Please accept our sincere apology. We agree that the $12 per person coupon you presented should have been accepted by our employee. We would like to refund the excess you paid over the coupon, plus give you some free bowling passes. Will you please email me at email@example.com and send me the name and address where we can send the refund and game passes? If you prefer to pick them up, please let me know who will be picking them up. We have taken steps to ensure this does not happen again, and we appreciate your business very much.